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7BitCasino - Requested account closure denied

RESOLVED

Complaint Info

Disputed casino

7BitCasino
Posted on October 25, 2023

I have requested for my account to be closed multiple times. I have been told that only my VIP host can close the account. I have emailed my VIP host 4 times over the past 2 weeks without a response, I keep receiving a response from different hosts offering me deposit bonuses which I do not want. I want the account closed as this site is fraudulent and they're gaming software is rigged. There slots are set on a timing mechanism with the winning spins/bonuses being turned off during certain time intervals and hours which vary depending on the day of the week. I have recorded hours of my slot play which demonstrate this unfair gaming mechanism. However, my complaint is not about the unfair gaming but is about the denial to close my account after multiple requests to do so.

Posted on October 27, 2023

Dear ROBSLOTS2023,

Thank you for your taking the time to submit your complaint and share your experience with us. Your willingness to communicate your perspective and any frustration you may have encountered is genuinely valued here at our casino.

Please accept our apologies for any misunderstandings you may have experienced as a result. Improving the quality of customer service is of utmost importance to us, and we are making efforts to prevent similar situations in the future.

Rest assured, that we've already initiated the process of investigating your complaint. Our dedicated team is actively engaged in discussions with the forum representatives and is diligently compiling the necessary evidence. Gathering all the relevant information may require some time, but it is imperative for us to ensure that we address your case properly.

Your patience and understanding during this process are greatly appreciated.

Sincerely,
7BitCasino Team

Posted on October 28, 2023

I can also take screenshots of additional emails from October 24 and 25 that further confirms me continuing to ask for closure...only to finally have the account closed on October 25.

AskGamblers
Posted on October 31, 2023

Dear @Robslots2023,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.