Dear 7BitCasino's Support Team,
I am writing to express my deep dissatisfaction with the handling of my recent withdrawal requests with 7BitCasino, and regrettably, I find myself compelled to formalize my complaint due to the persisting issues I have encountered.
The withdrawal in question amounts to 4,000 EUR, and I have attempted to process it through various methods: credit card, bank transfer, and cryptocurrency. It is disheartening to note that all these attempts have been summarily declined without clear explanations, creating an unsettling situation for me.
Initially, I chose the credit card withdrawal option, only to be informed that my account required verification through several documents. I promptly provided the necessary documentation, only to have the credit card withdrawal denied without any accompanying explanations. In response, the support team suggested alternative methods such as Skrill, Neteller, MiFinity, and Bank Transfer.
Opting for the bank transfer method via my Revolut account, I diligently submitted all the required information for processing. However, to my dismay, the following day brought the revelation that the payment could not be processed due to "temporary issues with the payment provider." Unfortunately, the nature of these issues remains unclear, leaving me in a state of perpetual uncertainty.
Upon the support team's suggestion to use one of the alternative methods, I attempted to withdraw through Binance, only to discover that this avenue was also unavailable for fiat currency. Subsequently, I inquired about using the fiat-to-crypto converter on the platform, only to be informed that the feature is currently non-operational, with no specified timeline for resolution.
Despite my repeated requests to be connected with the Finance Department or the Complaint Service, I have encountered significant difficulty in reaching a satisfactory resolution. My final attempt to request a re-processing of my bank transfer withdrawal was met with the directive to utilize Skrill or Neteller, alternatives I am uncomfortable with and unwilling to accept.
It is important to emphasize that the amount at stake, 4,000 EUR, is not insignificant, and I rightfully earned it. The ongoing issues surrounding this withdrawal have severely eroded my trust in your online casino. The lack of transparency, coupled with the seemingly arbitrary changes in withdrawal options, raises serious concerns about the integrity of your platform.
I implore you to address this matter urgently and provide a swift resolution. My experience with your casino has been disheartening, and I sincerely hope that prompt action can restore my confidence in your services.
Thank you for your immediate attention to this pressing matter.