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7BitCasino - Cashout declined multiple times

RESOLVED

Complaint Info

Disputed casino

7BitCasino

Amount

$ 4000

Posted on November 23, 2023

Dear 7BitCasino's Support Team,

I am writing to express my deep dissatisfaction with the handling of my recent withdrawal requests with 7BitCasino, and regrettably, I find myself compelled to formalize my complaint due to the persisting issues I have encountered.

The withdrawal in question amounts to 4,000 EUR, and I have attempted to process it through various methods: credit card, bank transfer, and cryptocurrency. It is disheartening to note that all these attempts have been summarily declined without clear explanations, creating an unsettling situation for me.

Initially, I chose the credit card withdrawal option, only to be informed that my account required verification through several documents. I promptly provided the necessary documentation, only to have the credit card withdrawal denied without any accompanying explanations. In response, the support team suggested alternative methods such as Skrill, Neteller, MiFinity, and Bank Transfer.

Opting for the bank transfer method via my Revolut account, I diligently submitted all the required information for processing. However, to my dismay, the following day brought the revelation that the payment could not be processed due to "temporary issues with the payment provider." Unfortunately, the nature of these issues remains unclear, leaving me in a state of perpetual uncertainty.

Upon the support team's suggestion to use one of the alternative methods, I attempted to withdraw through Binance, only to discover that this avenue was also unavailable for fiat currency. Subsequently, I inquired about using the fiat-to-crypto converter on the platform, only to be informed that the feature is currently non-operational, with no specified timeline for resolution.

Despite my repeated requests to be connected with the Finance Department or the Complaint Service, I have encountered significant difficulty in reaching a satisfactory resolution. My final attempt to request a re-processing of my bank transfer withdrawal was met with the directive to utilize Skrill or Neteller, alternatives I am uncomfortable with and unwilling to accept.

It is important to emphasize that the amount at stake, 4,000 EUR, is not insignificant, and I rightfully earned it. The ongoing issues surrounding this withdrawal have severely eroded my trust in your online casino. The lack of transparency, coupled with the seemingly arbitrary changes in withdrawal options, raises serious concerns about the integrity of your platform.

I implore you to address this matter urgently and provide a swift resolution. My experience with your casino has been disheartening, and I sincerely hope that prompt action can restore my confidence in your services.

Thank you for your immediate attention to this pressing matter.

Kind regards,

7BitCasino user

Posted on November 26, 2023

Dear YAREYARE,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any difficulties you experienced while playing with us. Our team has thoroughly investigated your situation and ready to update you on the results of our efforts.

First and foremost, we are pleased to inform you that your payout has been successfully processed, and your winnings paid out in full. Genuinely wish you boundless luck and enormous jackpots in the future.

Additionally, we like to address the inconvenience you faced in your previous withdrawal attempts and provide some clarity on the matter. Due to the nature of the banking system, we cannot guarantee the seamless processing of all transactions. As stated in our Terms & Conditions: ""Please note that even for supported countries, the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion."" Further details can be found in our Terms and Conditions.
Link for your convenience: https:­//7­bit­cas­ino.co­m/t­erm­s-a­nd-­con­dit­ions.

Throughout subsequent withdrawal attempts, technical issues arose, primarily related to the performance of payment providers. The Financial Team has made every effort to maintain cashout options for you and has presented alternative solutions. Rest assured, that your comfort is paramount to us, and our experts are actively working on expanding our financial provider's catalog. We are confident that we will be able to better meet your needs in the future.

Regarding your interaction with our support team, we sincerely apologize for any inconvenience caused. We promptly rectify negative aspects and conduct relevant training to improve the quality of our support team's performance.

We hope this response contributes to the resolution of your complaint. If you have any further questions or suggestions, please contact our support team at suppor­t@7­bit­cas­ino.com. Our support team is available around the clock.

Kindly wishes,
7BitCasino Team

AskGamblers
Posted on November 27, 2023

Dear @YareYare,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.