What's new
What's new

7BitCasino - Account disabled and withdrawal cancelled

RESOLVED

Complaint Info

Disputed casino

7BitCasino

Amount

$ 1500

wlku Antarctica Message
Posted on January 31, 2024

Hello

On January 24 I registered with 7bit casino and made first deposit of 300 USDT without initial verification. After my total winning reached a little north of 1.5k USD I decided to withdraw all funds.

I made a small test withdrawal of 30 usdt which came through. When I requested the withdrawal of the remaining amount, it was cancelled and I was asked for verification documents - passport, passport selfie, address proof and payment confirmation, which I provided.

Next, I was asked for Skype verification which I also passed. After that, my account was disabled and support is unresponsive.

AskGamblers
Posted on February 2, 2024

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on February 3, 2024

Dear WLKU,

Thank you for reaching out regarding your recent experience at 7Bit Casino. Your patience during this process is highly appreciated, and an update on the current status is warranted.

Upon your request to withdraw winnings, the standard procedure for verification was initiated. This included the submission of necessary documents and a Skype verification, which you completed. The team acknowledges the effort made to comply with these requirements.

Currently, the verification process is undergoing a thorough review. This step is essential to ensure the security and integrity of transactions for all our players. The delay in updates, which has led to a temporary suspension of your account and a lack of response from support, is regrettable.

Rest assured, the matter is receiving focused attention. The team is working diligently to expedite the review and provide a resolution. Understandably, this situation is far from ideal, and any inconvenience caused is sincerely regretted.

The commitment to a fair and secure gaming environment remains a top priority. Updates on the progress of your case will be provided as soon as they are available. The goal is to resolve this matter efficiently and restore access to your account and funds.

Thank you once again for your understanding and patience during this time.

Best regards,
7Bit Casino team

wlku Antarctica Message
Posted on February 5, 2024

I'm still waiting, no feedback from casino other than reply above.

wlku Antarctica Message
Posted on February 9, 2024

I received my winnings, case closed.

AskGamblers
Posted on February 9, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.