I won 700 dollars at lucky red casino, i did do the bonus requirement and was ready for the withdrawal.
A couple of days later i got contacted by the cashier, i was gonna confirm my address and send some pictures of my ID, bank and address.
As i have nothing to hide i send all. Days go by they keep written they cant see the document because of bad pixel ( on my computer i see it perfect ).
Then a email says they could not confirm my address.
My street and town both have a letter Ø in the name, i tried to explain that Ø on danish is the same as OE in english, so my street is Østerbrogade and i write on the account ( because it's english ) Oesterbrogade.
And that is the right way to do it.
But after that the next email i got was:
Unfortunately your withdrawal has been declined and your winnings have been voided as the terms and conditions of the casino were not followed, you did not provide full and accurate details when you created your account.
But also one email i got they tried to give me a documents i should hand write and send it to them. I told them i never heard of this or seen any other casino do this, With all my documents
confirming who i am, hand written should not be part of this. The next mail they seems to forgot they even asked for this, even that i filled it online and send it. Like they just want to use stuff to delay the account approvel.
Hope u can read what i'm saying. My english aint the best :)