7 Sultans Casino - cannot cash-out my winnings

posted on February 13, 2013.

the casino asked for documents when i wanted to cash out.so i bought a comp lead to upload my documents.i uploaded my passport/utility bills and my new bank card.they said i need the the card i first deposited with.i told them it had been replaced and destroyed.they then said i need a letter from my bank saying the card was no longer in use,i visted my bank and they do not do letters of that nature, but they did give me a contact and tel number for 7 sultans to contact.7 sultans said their security dept do not make phone calls of that nature and now require a bank statement with details of the defunc­t/f­aul­tyd­est­royed card.i have not had a bank statement in 10 years as i bank online. they are being unbelievably pedantic and have not been at all understanding or helpful.3 weeks have passed and now i have to find what they know no longer exists.i have spent weeks not to mention the traveling and expenses and still can not cash out 200 pound. 7 SULTANS are deliberatley stalling and being pedantic,i have reistered my new card and deposited with it and still not good enough.they will do anything not topay out.im sorry i ever played there,its just not worth the grief!

posted on February 22, 2013.

 Hi fragile69, have you managed to cash-out your winnings?

posted on February 28, 2013.

 fragile69, if you don't use this (another) chance to post your reply, this complaint will be closed!

posted on March 4, 2013.

 This complaint can be considered solved!