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Casino Cruise - 6 Deposits Taken Twice


Complaint Info

Disputed casino

Casino Cruise


£ 1630

papatops United Kingdom Message
Posted on August 4, 2016

I joined Casino Cruise at the weekend, Great Site, Great Games i deposited 6 times, I got an email off each deposit

I got a text this morning from my bank saying I was overdrawn, I rang Barclays and they have confirmed Casino Cruise have taken each payment twice, 6 times 6 payments are completed and 6 are in pending but has still come of my account balance

I am unable to login to my account now its saying blocked, i emailed VIP Support they have asked for a copy of the bank statement proving this, and Barclays have said the payments could be pending until the 15th August, I have a pregnant wife, no money and an getting £35 a day bank charges.

Please can you assist

Posted on August 4, 2016

Dear @papatops,

Please make sure to update your complaint accordingly and clarify the combined amount of the disputed transactions.

Thank you for your cooperation.

papatops United Kingdom Message
Posted on August 4, 2016

6 Deposits of £25, £75, £200, £330, £500 & £500 got emailed reciepts of tranactions from Casino Cruise - Barclays Bank have confirmed They have been taken twice one batch cleared - 2nd batch in Pending - got to wait until 15th August unless Casino Cruise contact Barclays say they are not going to collect 2nd unauthorised batch- I explained this in an email to Christina Schmitz with contact details 3rd and 4th August to help me with my problem - but not replied to my last 2 emails now

Posted on August 5, 2016

Hi David,

We are looking into this and i will get back to you as soon as possible.

Kind Regards,
Casino Cruise

papatops United Kingdom Message
Posted on August 6, 2016

I managed to get my money back from Barclays Bank, after 7 Days of stress and worry that more unautharised transactions would be takem, i had to say to Barclays that i would be closing all my accounts unless they did cancel the unauthorised pending doubled transactions taken by Casino Cruise last weekend.

This complaint is resolved but not by Casino Cruise but by myself by putting a complaint in with my Banks

The Facts are

1) Casino Cruise took 6 Deposit Twice going over my bank overdraft limit by £1630
2) They blocked my account saying i was self excluded on a sister site Casino Luck which i self excluded as they were terrible causing more suspicion and stress as i was unable to login after my money was taken twice
3) They stopped replying to my emails and heard nothing from them for 4 days which is terrible after £1630 going missing from my account with no explanation and if it was not for Barclays i would be still waiting 7 days +

I wouldnt recommend so please be careful everyone

Posted on August 7, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.