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Thrills Casino - Closed my account without any reason and stalling 640 in withdrawals

RESOLVED
Complaint Info
Disputed casino Thrills Casino
Reason Account closure
Amount £ 640
DreamRJ United Kingdom Message
Posted on August 9, 2016

So i started depositing and playing at thrills about a week ago, and it went smoothly, did ID and what not.

Played got nice freebies too, amongst my deposits, had some luck and had withdraws that got processed and i got paid.

But now all of a sudden today they decide to close my account, all support is now saying is we have closed your account, we will get back to you soon, they wont even tell me how long.

I was keep going all day today asking for my withdraws, which they just kept saying they will come soon and what not. butt now this has happened.

I will attach a screenshot of my withdraws. I always take screenshots when i have withdraws, so i have prove.

So i basically have 5 outstanding withdraws 1 from last night of £160, and 4 today, so 5 total = £640.

I suffer anxiety and this has now made me have panic attacks i am highly upset and in a state, please please can you help me get my money owed.

Thanks

DreamRJ

Posted on August 10, 2016

Dear askgamblers, are you sleeping?

This has been resolved.

AskGamblers
Posted on August 10, 2016

Based on submitter's last post AskGamblers Complaints Team is now considering the complaint as successfully resolved and it is being officially closed.

Thank you all for your cooperation.

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