Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

mFortune Casino - Refusing to pay OR refund!

RESOLVED
ALECSTONE1994 United Kingdom
Posted on September 7, 2016.

Played on the roulette table, done this many times before with this company never had a problem once, but today I ring up them up as they sent me a email saying there is a problem with my withdrawal and they say to me I've played over 75% of the table(surely of this was a big problem they'd block you from using it like most companies) it first of all I placed 50 pounds bet then a 100 pound bet and ended up with a 450 pound win, but it wasn't all won at once so how can they decide that I used over 75% on the table every time because some bets where not even cover a qaurter of the table!!! It is In there terms about the 75% of the table but how can you measure that this is clearly illegal to be happening. I asked for at least my deposit back and they said point blank no.

AskGamblers
Posted on September 10, 2016.

Dear @alecstone1994,

Please let us know if there's some update on your issue.

ALECSTONE1994 United Kingdom
Posted on September 11, 2016.

Nothing yet, seeking more advice.

AskGamblers
Posted on October 12, 2017.

This complaint has been reopened due to the declared willingness on behalf of mFortune Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is reluctant to give these old cases one more chance for a successful resolution.

Posted on October 13, 2017.

Hi @AlecStone

We have looked into your account and game logs and can clearly see that on multiple occasions you breached our terms and conditions regarding roulette bets covering 75% of the table:

Section 11: Valid Stakes, Bets and Wagers
78. Any bet covering over 75% of the roulette table numbers, placed as single number bets, outside bets or a combination of both will not be counted towards any wagering requirement. All winnings from this combination will be null and void and any withdrawals will be cancelled.

Evidence has been sent to AskGamblers privately - in accordance with data protection rules - showing this.

mFortune

AskGamblers
Posted on October 13, 2017.

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that mFortune Casino acted in full compliance with their Terms & Conditions. After thorough investigation of all requested evidences from mFortune Casino we may conclude that player breached terms regarding roulette bets covering over 75% of the table, as stated above.


Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for mFortune Casino.


 

mFortune Casino complaints

  • 33 of 33 resolved
  • 1 day avg response
  • 6 days avg complaint life
  • 456 USD avg amount

Have trouble with mFortune Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds