Ag Awards

24h Bet Casino - Issue with a 150€ bet with Live BlackJack

Complaint Info
Disputed casino 24h Bet Casino
Reason Missing Funds
Amount € 150
Posted on November 6, 2015


I have to sumbit complain about live blackjack in 24h bet casino.

i have to play some blackjack hands. Placed a bet of 150euro , my bet was accepted and my balance has reduce to zero ( because had only 150euro ). After ~7 seconds i've got a mistery error and just clicked "ok" . After that i've got return to the site. When i join back to the table again ( in 6-7 seconds ) i had a A9(20) on the hand and dealer busted. But my balance had do not move , only ~2-3 minuts i got just return my bet of 150euro without winnings.

Then i ask live support to check this bet. They said that would contact to netent about this issuese. After 5 days i've got answer from 24hbet support and they said that " The error happen before dealer deal the cards and there be no compensation ".

i'am have disagree with that , because:

My bet was accepted and you can see it in history. Here was no error on my side , my inetrnet was work perfect .

Screenshots with my bet & return bet. Also with dealer busted.

Posted on November 5, 2015

I has recieve my winnings , thanks! Topic can be closed.

Posted on November 6, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy