Ag Awards

Pamper Casino - So slow when it comes to payments

Complaint Info
Disputed casino Pamper Casino
Reason Delayed payment
Amount $ 900
Posted on October 2, 2015

I deposited $200 to play their 225 Live Casino bonus coupon. The maximem withdrawal was $900. I won about $900 which gave me a balance of about $1,550 which was immieditly reduced to $1,108 after I meant the wagering requirements by the computer this being the $450 bonus plus a $450 win plus my $200 deposit and $8 WU fees. This was later reduced to $900 which is still in my account. I submitted my withdrawal request in late August.
All I am getting is the usual stalling and complete silence from the accounting department All requests from phone help are the same, talk or E-mail accounting which never responds.
In November I lost my patience due to term #13 in their rules. They are very picky and will find any excuse to not pay. This rule says that my account will become dormant if I don't have any activity within 60 days. I was told earlier that just logging in would be OK and not to worry about it. The phone person seemed to know that I did at least log in. But now I was told that I should bet at least $0.25. I am afraid to even bet $0.25. I can't win because I have reached my maximum withdrawable amount. I can't make this withdrawal and leave a little money in my account because they don't allow partial withdrawals so I can't play while I wait for my very slow withdrawal. I am afraid to lose even $0.25 because they are waiting on the "processor" to get a name for a WU sender which, of course, must include the amount and if I lose I change the amount. I don't want to give them any excuse to deny this payment.
I was going to suggest that they could get a name by simply getting someone to run the errand of going to WU and sending me the money and using the change to pay the WU fees and keep the rest for their help but the phone help didn't want to hear it. Costa Rica is a poor country; shouldn't be a problem. Use their name. They are charging me $96 for this very slow withdrawal of $804. Maximum withdrawal INCLUDES both your deposit and associated fees and the withdrawal fees as well.
Rule #13 also says the casino should not be used to hold funds for an extended period of time, undefined. I am being forced to viaolite this rule.
I have not enclosed any documented proof because I don't know what you need and most of it is on their server. I do have a few E-mails from them somewhere saying the withdrawal was approved, maybe "pre-approved" with these people, and I could go to Kinko's to send a screenshot or something. ID documents were sent long ago and don't appear to be a problem YET.
Your 96 hour response time is much too short for Pamper. My last E-mail was sent 10-28 and was just another form letter telling me nothing I didn't already know. My ticket #, if it helps, is HHI-465-16153. I don't dare open up another one as it will move my withdrawal to the back of a very long queue. I see why this casino was named after a diaper.

Posted on December 6, 2014

Dear @BobFish48,
Any update considering your complaint? Thank you.

Posted on September 28, 2015

This case has been reopened upon player’s request and we would like to give it one more chance for a successful resolution.

Posted on September 29, 2015

Bobfish, I sent you a private message please respond with your username and i will look into this right away

Posted on October 1, 2015

Pamper has paid me half of my money so the disputed amount is now only $450. I got an E-mail from them that they are prepared to pay the other half but they want my complaint to be changed from unresolved to resolved first.

Posted on October 2, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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