I deposited £1200 into my 21grand casino account between 10th dec 2013 and 14th dec 2013 and won £3000.
Upon trying to withdraw the money i became aware that you cannot withdraw back to your card, live help advised me to open a neteller account, I did my research and decided to go with skrill.
I opened a skrill account and tried to withdraw, I was then informed I need to deposit £25 into the casino from my skrill account before I can make any withdrawal, I made the deposit on December 15th 2013.
I then tried to withdraw my winnings, it bacepamenclear you can only withdraw £1000 a time.
Live help advised me you can only withdraw £1000 in any one week.
I withdrew £1000 on December 15th 2013, £1000 on 22nd dec 2013 and the final £1000 on December 29th 2013.
Live help advised me it can take upto 10 working days for this to be processed and sent to my skrill account.
As it was Xmas time I understood this would probably take longer, I continuously asked if they could update me on the status of my withdrawal, then in January I was informed by Pablo on live help, who said he is the floor manager, that my account had been requested for a random audit and the withdrawal would take a while longer as audits take upto 15working days. He told me my first withdrawal was due to be released on 6th jan 2014 but was requested by the audit so would be within 15 working days from then, their working week is mon-thurs as they don't work fri-sun apparently.
I eventually received my first withdrawal on Jan 22nd 2014.
However, it is now 26th feb 2014 and there is no sign of my other withdrawals being released.
Every time I email (which is very regular) I get the same response: you request has been received and is being considered by the financial department.
All live help ever tell me is everything is fine, the last chat I had said it has been authorised.
I have since emailed them again, to receive a reply in French!!!!
Translating it I discovered it says the same as every other email I have received from them, which informs me nothing!!
Checking the account today it still shows the withdrawals from December 22nd 2013 and 29th December 2013 are still processing, it is 26th February 2014 now!!!!
I still have emails which I sent to them and also emails which I received back from them.
Not much information in any of them but i have them if you need to see them.