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21 Bets Casino - Refusing to payout withdrawals

UNRESOLVED

Complaint Info

Disputed casino

21 Bets Casino

Amount

kr 25000

Posted on June 26, 2023

Despite providing all the required details and verification documents promptly, I have been experiencing significant delays in receiving my withdrawals.

To provide a comprehensive overview of the situation, I would like to outline the specific instances and durations of the delays. On [date], I submitted a withdrawal request for a total amount of 15,000NOK. After an extended wait of over one month, I finally received a partial payment of 5,000NOK. While I appreciate that the funds eventually reached my account, the excessive time taken for processing is unacceptable.

Regrettably, my frustrations have continued as I have been waiting for the remaining 10,000NOK for the past 20 days. This extended period has caused inconvenience and financial strain for me, as I was relying on these funds for personal expenses. I trusted 21Bets as a reputable online betting platform, but this experience has greatly undermined that trust.

Furthermore, it is important to note that I have promptly provided all the necessary details and verification documents as requested by your customer support team. I expect that such compliance from my end should be met with equal efficiency and promptness from your organization's side.

Given the substantial delays and lack of communication regarding my pending withdrawal, I kindly request an immediate resolution to this matter. I implore you to expedite the processing of my withdrawal and ensure that the remaining funds is credited to my account without any further delay.

AskGamblers
Posted on June 29, 2023

Dear 21 Bets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.