1xBet Casino - Refusing to verify legit account and payout!

Hello KENIPAR67,

It is regrettable that you've had a bad experience with our company but nonetheless, I implore you not to rush to conclusions and let me inquire about your case first.

Can you or the AskGamblers team provide me with an ID and details of the player so I can investigate the matter?

Dear 1xBet Casino,

Please keep in mind that player's login details could be found within the notification email sent from our complaints system.

However, to avoid losing time we have just sent these manually as a private message.

Account number: 1656427

Any news ?

Hello Kenipar67,

I believe that you should've been informed about that but if not, allow me.

First part of your KYC procedure has been completed. Now you have to send the physical copies of the documents required to the following address:

Russian Federation, Mytishchi, Semashko St. 35, office 19, P.O BOX 1.

I already sent you every documents you asked by email, why don't you make a copy of my documents ? Don't you have a photocopier ?

I did some research on Internet, i found many customers who had the problem than me, they sent you these documents several months ago and 1xbet declared that they never received the photocopies.

You are trying to find every excuses to not pay me, YOU DIDN'T EVEN TELL ME WHY YOU LOCKED MY ACCOUNT !

I gave you every proofs of my identity you needed, now please unlock my account and let me withdraw my money.

AskGamblers, i would like to send you documents to prove my identity :

- Scan of my identity card
- Scan of my passport
- Selfie holding my identity card and my passport
- Proof of my address
- Screeshots of my neteller wallet
- Screenshots of my upaycard wallet

Do you accept ?

With regards,

Hello Kenipar67,

I'm deeply sorry for the inconvenience this procedure caused you and believe me when I tell you - our company isn't trying to scam you out of your money. But at the same time, this KYC procedure is in place because we operate in markets with high presence of fraud and bonus hunters.

We absolutely need to make sure that you are who claim you are.

So the only suggestion I have for you is that you should comply.

Let me know if you have any more questions.

I will send it by registered letter with an acknowledgement of receipt, i will take a picture of each step, to prove that i really sent it and to prove that you really received it.

I will send photocopies of :

- My passport
- Screenshots of my deposits on 1xbet with my UPayCard account.
- Screenshots of transactions of my neteller account to prove that i used it to deposit money in my UpayCard account.

Can you confirm it's enough please ?

I would like to make it clear that i already sent these documents by email and you accepted them ...

I sent you a selfie holding my identity card and my passport with our conversation by email in the background, you can't falsify that !

You are already sure that i am who i claim to be.