1xBet Casino - Waiting for my withdrawals for a month now

Hello,

I have been playing on 1xBet for a long time and i have never had any issue with them. I have a verified account and it is my main casino.
I didn't want to do this but I simply have to. I have contacted 1xBet support 3 times via phone call and I sent them some email regarding the fact I have a delayed withdrawal. Like i said before, I regularly play here so I wasn't worried at all so I decided to wait.
I have 5 withdrawals pending that were made but never made it into my bank account and the amounts are 300€ 90€ 112€ 200€ that all summed make an amount of 702€.
272153433 300€ 25/07
272559815 90€ 26/07
272984461 112€ 27/07
272996945 200€ 27/07

I was informed via email that I had to send them a bank statement from the date of the withdrawals to the current date and I did that, 3 times... After that I was told to wait.

Via email, I wasn't getting the answers I needed so I decided to contact them via phone call and I got the same answer on the 3 phone calls I made. They had a problem with SEPA withdrawals and they were solving it so I had to wait and the money would be in my game account in a few days. Like I never had any issue with them I decided to wait. It has been a month now and the money hasn't been deposited in my game account, I am still waiting.

I am writing this to see if I get a better answer than I got this all month.
I hope you can help me.
Thank you.

Hi QWWNZR,
provide, please, your account ID and we will make a request concerning your issue

Account number: < account number removed >

Hi QWWNZR,
we would like to inform you that we have information from the Security Service. To resolve this issue you need to email to the Security Service and provide them with a bank account statement from 25/07/19 till present

I sent it 3 Times now. Should I send it again?

I attached my bank statement from 19/07 to the present date. This is the document I sent to your security email (secur­ity­-en­@1x­bet.com) on 30/08/2019 at 4:42. The email subject is "bank statement account number 9476103".

Problem solved. All I had to do was contact the English support because the Portuguese support wasn't giving me the right information of what I had to do. I keep the trust I always had, 100%.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.