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123Spins Casino - Delay in verification

UNRESOLVED

Complaint Info

Disputed casino

123Spins Casino

Amount

£ 3335.1

Posted on August 5, 2020

Hello. On 11 July 2020 I opened an account with 123Spins. Over the course of the day I deposited £5140. I played the roulette game. Having lost some money I managed to get it back to £3335.10. By this stage, the Casino had put a block on account which meant I was unable to play on or withdraw existing balance. They sent a number of emails requesting the verifications, such as bank account statements and payslips. I provided such as soon as email received. I have received only occasional replies. One stated the images were not clear enough. Another one stated the camera flash made some of them hard to read. When I sent another copy of what I believe to be of reasonable quality they did not reply. If I sent a follow up email they just send a stock automatic reply. The last one I sent was yesterday. I need to resolve this as soon as possible as substantial money and it's been nearly 4 weeks. I explained that I had won money on another site hence the reason for gambling a large amount. Many Thanks. I have attached a number of screenshots. Thanking you.

AskGamblers
Posted on August 24, 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.