PokerStars Casino Complaints - Withdrawal & Other Problems

PokerStars Casino - Frozen account with no further info

Good day, i created a pokerstars account a few days ago, yesterday was the first time i deposited USD$100.00 to my account, after doing this about 2 ...

PokerStars Casino - No answer for long time about their ''a routine security investigation''

Hello. I am currently being ignored by PokerStars Casino regarding my account being restricted randomly. I have money in my account, I have been ...

PokerStars Casino - Still No News About Account Verification

Hi,It's now been 2 whole weeks that I submitted my documentation as requested by PokerStars as directed as I'm now living in Thailand. I haven't heard ...

PokerStars Casino - Account has been restricted for two weeks

My account has been restricted for two weeks.I have emailed them multiple times. I gave them all the information they asked for (ID, Bank Statements) ...

PokerStars Casino - No verification, no answers

I sign in at 11 march i send them the verification documents via the pokerstars app no reply.i resend them on 18 march after the typical mail of them ...

PokerStars Casino - Account frozen no response for over a week

Hi,A week ago after a 500 euro deposit my account got frozen immediately because of a routine ID verification check. I responded with the proper ...

PokerStars Casino - Account frozen, no response afterwards, again

Hello guys. First of all, thanks to this great company, thanks to them I have always managed to solve the problems with Pokerstars as quickly as ...

PokerStars Casino - Account frozen

Hi, Im opening this complaint regarding a problem with pokerstars . A month ago i received an email that if i dont send them verification documents ...

PokerStars Casino - Account frozen

1/1/20, I got a message that said my account is frozen and that i need to send a email to [email protected] for more information. Did that ...

PokerStars Casino - Account has been locked for a security check

Deposited funds in to my account, Error message came up that your account has been locked for a security check please provide documents and this would ...

PokerStars Casino - Frozen account and no response

I have been a member of pokerstars for around 3 years. I have had many successful deposits and withdrawals. On the 01/01/20 my account was froze. I ...

PokerStars Casino - Verification issues despite sending all documents

The gaming operator took a transfer of 200$ from my debit card and immediately after that they locked my account for verification.The game client ...

PokerStars Casino - Account restricted pending a routine check

Hello,On saturday 21 December I made a withdraw on pokerstars. When I opend my account on the 22 of december I get a pop up that my account is ...

PokerStars Casino - Account restriction

Hello,About one week ago my Pokerstars Account got "restricted" in terms of a routine investigation.I have empathy and absolutely no issue with that, ...

PokerStars Casino - Withdrawal set on pending for weeks

Hi. I was playing on poker stars casino pretty much every day for the past few weeks. Initially, my brother has won some money on it and he has sent ...

PokerStars Casino - Account verification taking forever PokerStars holding deposit as ransom

The gaming operator took a transfer of 500€ from my credit card and immediately after that they locked my account for verification.The game client ...

PokerStars Casino - Account has been frozen

Hi, on Nov 28th, My account has been frozen after i deposit 160 USD. I got an email to identification requested.I have done following instruction in ...

PokerStars Casino - Account under routine investigation and no response from support

Hello. I am currently being ignored by PokerStars Casino regarding my account is under routine investigation. It's been already 72 hours and I have ...

PokerStars Casino - Does not answer appropriately for my frozen account

Hello.I'm a player who have been playing poker at Pokerstars for 4 years.I didn't want to post this matter at Askgamblers for help, but I decided my ...

PokerStars Casino - Account verification lasts forever

My account was restricted for a verification , i sent my documents 3 times How they ask on my email , and i have no awnser for a week from the support ...

PokerStars Casino - Frozen account

PokerStarsCasino, i deposited 10 USD, i played live book of dead , my balance went up to 55 USD aproximately, i got tired, then i logged out of the ...

PokerStars Casino - Account Frozen, Reason Unknown

Username: mrdom93Been a longstanding member (5+ years). fully verified and completed a number of withdrawals and deposits in the past. I have recently ...

PokerStars Casino - Verification taking forever

On 31/03/2019 I signed up to pokerstars to try it out as I usually play poker on a competitor site. I have never withdrew from there I usually only ...

PokerStars Casino - Account restricted for 'routine security investigation'

Hi,First of all thanks in advance for looking into my case,I've read other similar stories taking weeks to be finally resolved thanks to AskGamblers ...