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PokerStars Casino - Still No News About Account Verification

UNRESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
Posted on March 30, 2020

Hi,

It's now been 2 whole weeks that I submitted my documentation as requested by PokerStars as directed as I'm now living in Thailand. I haven't heard anything back yet, not courtesy email that someone is looking into it. It's outrageous since they were answering my questions in a 24-48 hour window.

I have no direction or knowledge on how long I should wait. I submitted my passport landing permit & Internet billing with Thailand address shown as documentation, so far nothing.

I have made at least 4 follow-ups to no avail.

Can we someone please assist with this matter.

Best regards,
James

PokerStars Casino Complaints

  • 130 of 168 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,829 USD avg amount

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