PokerStars Casino Complaints - Withdrawal & Other Problems

PokerStars Casino - Account has been restricted for too long now

Dear,I am an active player at Pokerstars this past year. On September 28th I logged in to my Pokerstars account and it is said "Your account has been ...

PokerStars Casino - Account Restricted, No Further Updates

HiI opened my first ever account with Poker Stars a couple of weeks ago and made two deposits, £50 and £40 approx no problem and was playing away ...

PokerStars Casino - Account is restricted due to a routine control, no further information

Dear,Right after a 300 euro deposit my account was restricted due to a routine security investigation. This happened on monday the 30th of September. ...

PokerStars Casino - Account restricted following a routine security investigation

My account has been randomly restricted. I have been playing for a few years now and have already sent my full identification across a couple years ...

PokerStars Casino - Withdrawal of $2,500 pending for 30 days

30th of august 2019 I made a withdrawal request that has been under investigation for a month now. I have verified my account with ID and bank ...

PokerStars Casino - Frozen account and £500 deposit

Dear thereI opened a pokerstars account few months ago and played with an amount of more than 1000 £ till now . I decided to deposit a sum of 500 £ ...

PokerStars Casino - Account under random security check over two weeks

Hi, here files to my earlier complaint about account closoure and ramdom security check and totally missing customer service. Account was closed right ...

PokerStars Casino - Restricted my account and not responding

Hello , i want to submit my complaint. I use pokerstars for at least 7 years. In the beginning i provided them with my documents. My profile got ...

PokerStars Casino - Account closed without any reason again

As usual with PokerStars, they close my account again without any reason to request some documents to verify the account. I have sent the documents ...

PokerStars Casino - 8 days so far waiting for my money with no response

So on the 17th of September I won some money on pokerstars uk on the mobile app. It allowed me to withdraw some of it with no problem at all but £ ...

PokerStars Casino - Account Frozen After Deposit

I recently opened a PokerStars Account and played for a bit with a small £10 deposit until I deposited a sum of £500 on 6 September. Shortly after ...

PokerStars Casino - Account was ''flagged'' during a routine security check, no response

On Thursday 29 August I signed up to Pokerstars to play poker and casino. I played both and then later deposited £400 to play more casino, as soon as ...

PokerStars Casino - Delayed verification after deposit

I have submitted my bank statement in pdf format and have provided a picture of my passport and I am still waiting for verification despite several ...

PokerStars Casino - Delayed funds

I have a withdrawal of 18002 SEK, wich is won on a deposit of 12 000.now this happened the 10/08 august, 11/08 i send documents, the 15/08 account is ...

PokerStars Casino - Account closed while playing!

Hello, my account was closed while playing casino slots at Pokerstars without any reason. I emailed them multiple times and even sent them my passport ...

PokerStars Casino - Account frozen for unknown reason

Hi,My account at Pokerstars was frozen for an unknown reason. This first occurred three weeks ago. I was told to contact support by email. I have also ...

PokerStars Casino - Account Verification Delay

I created an account, deposited 550 USD and then the account was frozen and received an email requesting certain documents I shared all the requested ...

PokerStars Casino - Withdrawal is frozen

I requested a withdrawal of 94 EURO on July 25th. I am still waiting for this money to be withdrawn. I would like to withdrawal the rest of the money ...

PokerStars Casino - Security Check on Frozen Account, No Support, No Communication

I'm getting the "routine security" check that everyone seems to get... except they haven't emailed me ANYTHING, they haven't requested anything from ...

PokerStars Casino - 3 weeks of waiting and still no answering from support

1/2 years ago I made a profile that I decided to log in 1 month and a half ago. The email that I did is no longer used and deleted by Gmail, so I ...

PokerStars Casino - Account closed, Support not answering

I am currently in holidays in spain, Last week I decided to log on my pokerstars account and received a message letting me know my account was “ ...

PokerStars Casino - Verification problems still unresolved after 2 months of corresponding back and fourth

HiOn 24 june 2019 i received an email back, that they were dealing with my account. At this point i have send many emails without getting responds.On ...

PokerStars Casino - Frozen account and ignored by support

After deposit 1000 usd my account was frozen. I got letter from support ssaying;Your account was flagged during a routine security check.Ensuring your ...

PokerStars Casino - Account frozen with pending withdrawal and funds still in

HiMy Account was created 24th june and I deposited ~$40. Won $50 and I tried to withdraw 90$ (june 24th) and got email with transaction verification ...