PokerStars Casino Complaints - Withdrawal & Other Problems

PokerStars Casino - Refusing to refund my deposit

HelloI wanted to report that Pokerstars has stolen my deposit and refuses to refund it to me. I know this is a strong accusation and that saying they ...

PokerStars Casino - Account restricted for over 2 weeks and still no reply

My account has been restricted about 2 weeks ago now due to a “random security check” which is supposed to take a maximum of 72 hours according to ...

PokerStars Casino - Restricted account access getting ignored

I have been restricted from playing and withdrawing from pokerstars. It has been over 2 weeks and i still get the message,Your account has been ...

PokerStars Casino -Casino Account Restricted

My account has been restricted for over 24 hours despite being told it would be sorted within 5 minutes. I have emailed multiple times with not a ...

PokerStars Casino - Account restricted 14 days ago

HelloI have a restricted account after making a refund 14 days ago I deposited and withdrew without problems for 4 years until the day of 29/6/2019 ...

PokerStars Casino - Froze account after deposit, not responding anymore

PokerStars froze my account after I deposited $410. The reason cited was that my account is associated with another account. I live in the same ...

PokerStars Casino - Holding Funds, Not Responding

PokerStarsUK froze my account over 3 months ago with funds in it. I’ve been a customer over 2 years and it’s was for the source of funds ...

PokerStars Casino - Account restricted due to ''a routine security investigation''

I am currently being blocked by PokerStars Casino regarding my account being restricted randomly. I deposit with the Rapid method andthey just ...

PokerStars Casino - Haven't received withdrawal after 13 days

I attempted to withdraw $446.20 on the 14th June but since then my withdrawal has been and is still being reviewed. I checked my emails and found I ...

PokerStars Casino - Account frozen, deposit locked, no updates

Hi. I opened an PS account I made a deposit and immediately my account was frozen. I was asked for verification documents and i sent them immediately ...

PokerStars Casino - Account closed and still not open after depositing $360 14 days ago

I paid $ 360 in poker stars, where poker stars suddenly said they were going to make a general security check that will only take a few minutes. Now I ...

PokerStars Casino - Support is not answering

On 18.06.2019 I deposited money into my PokerStars account and afterwards I got an email for account verification. Since then I've been trying to ...

PokerStars Casino - Closed my account without paying available balance of funds

I requested to close my PokerStars account, submitted my ID documents and then requested a withdraw. I had over $8k CAD in my account.20 days later I ...

PokerStars Casino - Account restriction issue

hello since i dont know what else to do i am filing my complaint here as being ignored by pokerstars. pokerstars restricted my account due to ...

PokerStars Casino - Account frozen after first deposit and no further update

I created my account on May 26th and made my first deposit. Right after this my account got frozen. A few hours later I received a 'Request for ...

PokerStars Casino - Account is still temporarily frozen

I registered an account in May. Deposited money won a bit. Cashed out same method of purchase. Then account was frozen. I had made 3 more deposits but ...

PokerStars Casino - Account Frozen, No Response

On Tuesday evening, 18/06/19, I attempted to log in to PokerStars and was greeted with a message saying "you account has been frozen, please contact ...

PokerStars Casino - Account Frozen, not responding to emails

I created a poker stars account on the 17th and made a deposit, I was immediately blocked from my. account,the payment has been taken but I do not ...

PokerStars Casino - Account restricted following a routine security investigation, no further updates

As of 2 days ago my Pokerstars account has been restricted, and that Pokerstars has since been ignoring any form of communication from my side.I have ...

PokerStars Casino - Account blocked for over a month

In early May I got the notification that my account has been frozen.I followed all the procedures to get my account unlocked. I emailed them, send ...

PokerStars Casino - Froze account & not responding to emails

Poker stars froze my account over 2 months ago and despite me sending all info requested they have not responded to over 30 emails. There has been ...

PokerStars Casino - Account has been restricted for 16 days

My account has been restricted for 16 days for a 'routine security investigation'. Stars didn't ask me to provide any documents or anything nor did ...

PokerStars Casino - Verification issue on a restricted account

My account has been randomly chosen for a security check, and has been restricted for a week, i received one email asking to provide documents which I ...

PokerStars Casino - Account verification taking 15+ days now

Hi I have emailed PokerStars about 12 times now since they have blocked my account for verification issue I have send them all my documents and asked ...