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PokerStars Casino - Account frozen

UNRESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Alexandru_Dv United Kingdom
Posted on January 23, 2020

Hi,
Im opening this complaint regarding a problem with pokerstars . A month ago i received an email that if i dont send them verification documents they were going to freeze my account, i have this account for three years with no problem but anyway. After i sent them the documents it took them 3 days to freeze the account without any explanation. From then ive sent them 4 emails asking them when the problem its gonna be sorted but still no reply. Shame on you pokerstars, awfull customer service.

PokerStars Casino Complaints

  • 101 of 159 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,833 USD avg amount

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