Ag Awards

PokerStars Casino - Account restricted pending a routine check

Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
Posted on January 3, 2020


On saturday 21 December I made a withdraw on pokerstars. When I opend my account on the 22 of december I get a pop up that my account is restricted pending a routine check, and I received a e-mail that my withdraw is on hold. I would take a couple minutes but i thanks almost 2 weeks now. You can see the pop up in de document. I get a e-mail that I have to send documents to pokerstars. I have send the front and the back of my ID card and I have send a bank statement. I have waited a couple days but I do not get any reply from pokerstars. I have send them a couple of messages on the pokerstars website and they say that they would send the answers to my email but they dont.

Can you help me?

PokerStars Casino Complaints

  • 101 of 159 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,833 USD avg amount

Have trouble with PokerStars Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy