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PokerStars Casino - Account restricted pending a routine check

UNRESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
Posted on January 3, 2020

Hello,

On saturday 21 December I made a withdraw on pokerstars. When I opend my account on the 22 of december I get a pop up that my account is restricted pending a routine check, and I received a e-mail that my withdraw is on hold. I would take a couple minutes but i thanks almost 2 weeks now. You can see the pop up in de document. I get a e-mail that I have to send documents to pokerstars. I have send the front and the back of my ID card and I have send a bank statement. I have waited a couple days but I do not get any reply from pokerstars. I have send them a couple of messages on the pokerstars website and they say that they would send the answers to my email but they dont.

Can you help me?

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