On saturday 21 December I made a withdraw on pokerstars. When I opend my account on the 22 of december I get a pop up that my account is restricted pending a routine check, and I received a e-mail that my withdraw is on hold. I would take a couple minutes but i thanks almost 2 weeks now. You can see the pop up in de document. I get a e-mail that I have to send documents to pokerstars. I have send the front and the back of my ID card and I have send a bank statement. I have waited a couple days but I do not get any reply from pokerstars. I have send them a couple of messages on the pokerstars website and they say that they would send the answers to my email but they dont.
Can you help me?