What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

PokerStars Casino - Account restricted pending a routine check

RESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
Posted on January 3, 2020

Hello,

On saturday 21 December I made a withdraw on pokerstars. When I opend my account on the 22 of december I get a pop up that my account is restricted pending a routine check, and I received a e-mail that my withdraw is on hold. I would take a couple minutes but i thanks almost 2 weeks now. You can see the pop up in de document. I get a e-mail that I have to send documents to pokerstars. I have send the front and the back of my ID card and I have send a bank statement. I have waited a couple days but I do not get any reply from pokerstars. I have send them a couple of messages on the pokerstars website and they say that they would send the answers to my email but they dont.

Can you help me?

AskGamblers
Posted on October 28, 2020

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of PokerStars Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Posted on October 28, 2020

Hello Jermo0101,

Thank you for reaching out and our sincere apologies for the late reply.

After reviewing your account, we are sorry to see the withdrawal was still in Pending status. We can now confirm that it has been approved and will be processed shortly. The funds should be with you, 3 to 5 days after that.

You have also received an email with more information about the withdrawal and your account, on your registered email address, please review the inbox.

Wishing you a lovely afternoon, our apologies for the inconvenience and thank you for your patience.

Kind regards
PokerStars Support

AskGamblers
Posted on October 29, 2020

Dear @Jermo101,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on October 30, 2020

Its solved

AskGamblers
Posted on October 30, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy