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PokerStars Casino - Account has been frozen

Complaint Info
Disputed casino PokerStars Casino
Reason Verification issues
tepong Thailand
Posted on December 10, 2019

Hi, on Nov 28th, My account has been frozen after i deposit 160 USD. I got an email to identification requested.
I have done following instruction in email. But I don't get any response after that.
I try to send email to suppot­@st­ars­acc­oun­ But I don't get any response too.
I don't sure. Why is my account has been frozen? and How to get my account back?

Posted on December 12, 2019

Dear Tepong,

could you provide our support team with the requested documents (Utility Bill in English).

Kind regards
PokerStars Casino

tepong Thailand
Posted on December 13, 2019

I have attached my bill

tepong Thailand
Posted on December 16, 2019

Hello Pokerstars,

I have already submitted contact form again after you suggestion to upload billing in English version since 13 DEC.
Do you have update?


Posted on December 19, 2019

Dear PokerStars Casino,

Please let us know if there's some update regarding this case.

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