PokerStars Casino Complaints - Withdrawal & Other Problems

PokerStars Casino - Account frozen and withdrawal blocked

While attempting to make a withdrawl from my account on Friday the 1st of June I was logged out of my account, upon trying to sign back in to continue ...

PokerStars Casino - Frozen account, no reply from support

As many other players here my account has been frozen without explanation for over a month.On Thu, May 23, 2019, 10:57 AM wrote:Hello Claudio,Thank ...

PokerStars Casino - Closed account right after depositing €500, 2 months later the issue is still ongoing

I have been trying to contact pokerstars for over 2 months now barely ever getting a reply. I deposited 500e and they froze my account. After sometime ...

PokerStars Casino - Verification and payment taking too long

Hello,I tried to withdraw 635€ from PokerStars about a month ago.As a standard procedure they asked for my documents, which I sent them to a month ...

PokerStars Casino - Account is restricted for over two weeks, still no feedback

Hello, im try to contact for 13 days with security / support and no one response , I send already over than 15 mails and nothing, i know that they ...

PokerStars Casino - Documents still not verified after 20+ days

the first time i sendt in the documents that was needed(i thought). after 1 week i got an answer that they needed one more document, wich i supplied ...

PokerStars Casino - Payment of €45,500 delayed for well over 20 days now

Hi. Good morning to everybody. As it has been usual lately among the users of PS (even those who take the longest time) we feel forgotten by the ...

PokerStars Casino - Temporarily restricted my account, still waiting for resolution a week later

I made my first deposit using my bank account (Trustly). I lost all my money and made another deposit via Neteller. I rolled some spins, and my ...

PokerStars Casino - Not responding to multiple emails

I have sent several emails to the PokerStars support email address ([email protected]) and having no response.1. I logged into my old account ...

PokerStars Casino - Account locked after deposit, account closure not processed

I've been playing on this site for more than 10 years and never had an issue. I was inactive for ~2 years and decided to return.So I logged in and ...

PokerStars Casino - Forgotten ID and Password Issue

A week or more ago I contacted PokerStars to retrieve my old, forgotten ID and password as I had thought at the time my account was registered to a ...

PokerStars Casino - Account restricted for long time

HiMy account at PokerStars has been showing a message regarding a random security check which should take a few minutes..for 24 days now. I also have ...

PokerStars Casino - Account verified but withdraw pending for 20+ days

Despite my account being verified, my £793.83 withdrawal has been pending for over 20 days now and I have received ZERO communication from pokerstars ...

PokerStars Casino - Restricted account

I've been playing pokerstars since 2008.In April 2019, I moved from Slovakia to the Czech Republic.I've converted my account from pokerstars.eu to ...

PokerStars Casino - Account frozen after deposit, no further help

i created an account, deposited 20$ and then they froze my account and i cannot access my money. tried to contact them for a week now on all channels ...

PokerStars Casino - Refuses to refund my deposit after declined account verification

I have made a deposit of 230 Euros and after as I wanted to play, I was surprised that my account was locked. Than I received an Email that I have to ...

PokerStars Casino - Account has been restricted for 2 weeks, no answer from support

My pokerstars.fr account has been restricted for 17 days now and I can't seem to reach the support in anyway, I answered to their initial e-mail ...

PokerStars Casino - Locked account for 3 weeks

Hi, I have been 3 weeks with my stars account close without any reason and nobody answer my emails, this is incredible...When I try to play it says " ...

PokerStars Casino - Withdrawal of $15,850 put on hold, no responding on my emails

Hello. I´m playing almost every day on Pokerstars, 4th of May 2019 i´ve made a deposit and won up to almost 17k$, 11k$ on slots and the rest on ...

PokerStars Casino - Account restricted, funds locked, no support

I played at Pokerstars for several days and made several deposits, all with the same credit card.Then I made a deposit, it was accepted, funds ...

PokerStars Casino - No feedback in regards of withdrawal

Hello,I am currently being ignored by PokerStars Casino regarding my account being restricted randomly. My account has been functioning great for more ...

PokerStars Casino - Account has been "temporarily" restricted

My Account is restricted since 10th of April! I always get the same message:"Your account has been temporarily restricted pending a routine security ...

PokerStars Casino - Account frozen for a week - 1100$ left in the account

Last thursday while playing I got a notification that my account is froozen due to a Routine Inspektion. A couple of minutes later I recieved an Email ...

PokerStars Casino - Account Restricted, -support not responding to emails

My account has been restricted while Poker Stars complete a routine security investigation. I reside in the UK, but am currently on holiday in ...