AskGamblers Quick Overview
Editor’s View
PokerStars Casino has a recognisable logo, is available in multiple countries worldwide, and has different licences. The website is straightforward and user-friendly. You can access casino promotions and different games through the footer.
As you scroll down, you will find a variety of useful pages where you can learn more about the casino or read the Terms and Conditions before you register.
- Online poker games and tournaments
- Mobile friendly
- Multiple reliable licences
- No live casino
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UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
PokerStars Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About PokerStars Casino
PokerStars is one of the best online casino sites for poker enthusiasts! The online casino offers different versions of poker that players can enjoy from the comfort of their homes.
Finding casinos for mobile that offer a large number of poker games is always challenging for players, but PokerStars covers it. Still, there’s more to it than poker.
The casino has been open since 2015, maintaining a high CasinoRank at AskGamblers. The operator boasts eight casino licences, including those from the UKGC, Danish Gambling Authority and Portuguese Gambling Regulation and Inspection Service.
Tap into our online casino review to find out everything about PokerStars Casino and what you can expect upon registration.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at PokerStars Casino
PokerStars Casino has a page dedicated to payment methods where players can see all available deposit and withdrawal methods. Remember that this is country-specific and will only show options that are valid for use in your country.
You can request your withdrawal from the Cashier. Choose your method, enter the amount you wish to withdraw and submit your request. The casino claims it takes 3-10 business days after processing the request for the money to be visible in your account. E-wallets are quicker than bank transfers.
Visa cards issued by US banks aren’t eligible for withdrawals, so if you’re using a card, you have to check your issuer. The casino doesn’t state deposit and withdrawal limits.
Games at PokerStars Casino
Despite its name, PokerStars Casino has other games besides online poker. Of course, poker tournaments and games are pretty popular. There’s a unique poker platform you can only find on this website.
You can always take a break from poker and indulge into online slots available at the casino. There’s a good range of games that you can sort out by providers, themes and game features. You have to be a member to play slots.
The casino doesn’t have any live games, and the selection of other table games is severely limited.
PokerStars Casino’s Commitment to Responsible Gambling
PokerStars Casino allows you to set deposit limits on the website, but the limit will consider any transactions you’ve made in a day, seven days or a month. For example, if you set a daily limit and deposited €10 in the past 24 hours, you’d be €10 into your new limit.
When you register, you must verify your age because the website is restricted to minors. Players can take a time-out at any point, but self-exclusion is an option for longer breaks.
The best way to determine if you need professional help is to take a self-assessment test, also available at the casino. Upon withdrawing money, you can lock your requests – in other words, you can restrict yourself from cancelling your withdrawals and make sure you don’t bet away your winnings.
Customer Support at PokerStars Casino
To contact the casino, you’ll find a small Help button in the top right corner. Once you click there, you’ll enter the Help Centre. There are several articles that answer common user questions, but at the end of the page, you can find the Contact Us button.
Click on it and it will offer you a chance to log in to chat, but you can continue without logging in. You have to go through the chatbot that will connect you to one of the agents. It takes some time to reach someone to talk to if you’re not a casino member, but if you are, you will receive better support.
The live chat is available 24/7, while you can also contact the casino via email. Before chatting we suggest you take a look at the FAQ articles because there are a lot of detailed explanations that could help you.
Complaints
Read the complaints other players have left for PokerStars Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hello @cmc0605, we're sorry to know about this! When such issues happen, we can only refund the initial bet amount, as there is no way of knowing the final outcome. The RTP (return to player) is the theoretical percentage of winnings that a game will pay back to a player over time: - Let's say you make a hundred bets worth €1 each on a Slot with the RTP of 90%. In this case, you might expect to get back about €90 in winnings, but you should be aware that due to the nature of the statistical variances in the RTP percentages, the returns can vary over game sessions in both directions. So longer winning and losing streaks are possible, but will average out over the long run. Thank you for your understanding! We wish you a nice day, PokerStars Casino
They accept ONJN self-excluded players and ignore responsible gambling rules. I’m officially self-excluded through ONJN (Romania) since January 2025, but PokerStars still let me deposit and play. Their support says they block self-excluded players, but in reality, they don’t. When I reported it, they closed the case with no real explanation. They just interpret the law however they want, as long as it suits them. Totally irresponsible.
The variety of slot tournaments is amazing! Competing for big prize pools against other players makes the experience way more engaging than just spinning alone.
The leaderboard updates are sometimes delayed, which makes it hard to track progress in real-time. It would be great if they improved the live tracking system.
Hello Chloe_M881! Thank you very much for sharing your opinion. We are constantly improving the variety of the games so it's good to know you're enjoying that. As many players are joining the leaderboards and playing at the same time, the data is refreshed every few minutes. We will inform our players in case there's any update to this. Thanks for your preference and feedback. Wishing you a great day, PokerStars Casino
The themed slots are stunning, with impressive graphics and bonus rounds that feel rewarding. The loyalty program is straightforward and offers decent perks for regular players.
Some payment methods charge additional fees, which I found frustrating. Also, the live casino tables can be full during peak hours, making it hard to join your favorite game.
Hi CasualGamer21, We're very grateful for your feedback regarding the visuals and features on our Slot Games! Our Loyalty Program is constantly being updated and improved, so it's also good to keep track of all the news by checking our website regularly. No fees are charged by us for using your payment methods. However, players are responsible for any fees charged by their payment method issuer. For more information on your issuer's policy when it comes to online purchase fees, contact them directly. Regarding our Live Casino tables, we have forwarded your feedback to our Ideation Team, who is best placed to address your comments and identify if we could implement a change at this time. Thank you once more for your preference and opinions! Regards, PokerStars Casino
It has slots and poker rooms a variety of games like any other online casino. Deposits are simple and fast. Mobile site is simple and easy to use if needed.
Probably worst slots experience I have ever had.. I burned probably 5k€ in 3 months with biggest spin win 150€... and that was 1 time only. All the rest was mostly empty spins. I tried small stakes a litlle bigger stakes nothing changed.
Also no live chat is just awfull... would not recommend it better throw your moneyy away it will be more thrilling for you 🤣
Hello romascenko, Thank you for your feedback, we're glad to know you appreciate how quickly the transactions are processed and the fact that our mobile app is very accessible. We're sorry to know you feel this way about the Slot Games. Please rest assured that our software is fairly programmed, tested, and certified to ensure that our players engage in a fair environment. Our Live Chat Support Team is available 24/7, and you can reach them by going to "Help" and selecting "Contact Us". Your understanding and preference are greatly appreciated! Regards, PokerStars Casino
I play four online gambling. Pokerstars is the site for poker. Recently spent about a year using the Casino.
Pokerstars Casino gets the high marks its Poker site gets for the shared features of transaction processing times (excellent), mobile app (excellent), and customer service (great). I can't speak to other users' experiences, but I've had nothing but timely responses to all customer service requests - even when the customer service issue was sitewide I was in contact with a (likely overworked) human agent within 20 minutes.
Game choice is good, it has one game I have not yet located at a different site which I love.
I'd rank Pokerstars Casino in the top tier of online gambling sites.
The only significant issue is that I find its gambling "challenges" and promotions lacking. This is stark contrast to the Poker side of the site, which has numerous creative promotions.
While nice that it is the main feature of the daily free spins wheel, there are few other challenges that outside of insurance bonuses. I have never seen or heard of a drop being won on this site. Not to say it doesn't happen, but this is not the site that I think of when I think of casino bonuses/promotions, etc.
Outside of this, play it daily. The Pokerstars team did a great job supplementing its Poker main feature.
The reload bonuses they offer are quite enticing! On a daily basis, you can receive 3-5 free spin chests, which adds to the excitement. Their selection of slots is extensive, and they boast the best live casino experience I've ever encountered.
Regrettably, there is no live chat option available, and some game providers, especially newer ones, are missing from the collection. Additionally, I find it cumbersome that different documents need to be sent for various requests. Moreover, the navigation on the site is not very intuitive, which can be a bit frustrating.
I hate poker, but I trust the site. When I discovered that the casino had opened, I immediately thought there would be something useful. I took a welcome bonus and quickly reached the blue chest with awards, they gave more bonuses there. In general, if you play wisely, there will be a lot of bonuses. But with their wagering, nothing can be sorted out in the rules at all. I advise you to just play and check the information in the profile, the real state of affairs is displayed in it and it is clear how much is still left.
I like that I closed my account soon enough and will never play there. It makes me feel like a winner:) If you still have an account, close it and you will see how great it feels to be free from scammers.
The casino games are 100% rigged, games that constantly pay 0 are super boring. Really it's better to bang your head against the wall than to play those rigged games:)
Trust me this is the most honest review you will read I know many players that would confirm what I'm talking about.
Played a lot in this Casino (even more in Poker) but I think PokerStars can improve much more his product in regards of Casino. I love the Poker brand, hoping to see a great offer in Casino
I would like to get more bonus and it would be great if the navigation would be easier. It's a bit confusing to find stuff there, after you get used to it, it's fine but it would be great if the website could be more intuitive
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I played at PS casino for many years. A couple of times I ran into issues with disrupted games on “big wins,” but the other day was a breaking point. I paid $35 for a “buy pass” feature (which allows you to automatically go to free spins bonus round). That had an additional “gamble/upgrade” feature, in which you could upgrade multiple times. I had successfully gambled on a wheel that has probably ~5% success rate, so my $35 would very likely be a $500-$1000 win on average from that point. I decided to close the game and come back a while later to enjoy my win, only to find that the game had simply disappeared. Gone. That had never happened to me. I contacted support who ended up resolving the outcome as only a refunded $35 wager (that I don’t even have in my account at the time of this review) and they said the outcome of the free play was unknowable, which strikes me as odd for RNG based games with a clearly identified game number. After years of playing, I can not longer recommend PS casino, since a few too many incidents occurred coinciding with such “big hits.” We are already playing negative EV games, so not play on platforms that will additionally take some big wins from you.