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PokerStars Casino - No answer for long time about their ''a routine security investigation''

UNRESOLVED
Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
adamfgul United Kingdom
Posted on March 30, 2020

Hello. I am currently being ignored by PokerStars Casino regarding my account being restricted randomly. I have money in my account, I have been playing for years. I can't use my funds and I can't take them out. I have sent them several emails but no answer....

“Your account has been temporarily restricted pending a routine security investigation. We apologize for this delay. These checks are usually completed within minutes, after which time your account will either be re-opened with full functionality, or you will receive an email explaining required next steps.”

Takes minutes? It has been weeks now! and they don't even tell me what it is about...

PokerStars Casino Complaints

  • 128 of 168 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,835 USD avg amount

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