Ag Awards

PokerStars Casino - Account verification lasts forever

Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Amount $ 552
Posted on November 5, 2019

My account was restricted for a verification , i sent my documents 3 times How they ask on my email , and i have no awnser for a week from the support , i have 552 usd blocked on my account .
I cant transf my money , cant play any game and cant cash out .
Already sent 10 emails and have no awnser from Nobody ...
Please help resolve this ...
Soon i Will lose my bônus and chests , and i dont want loose It

Posted on November 6, 2019

Hello , i Just check my e-mail and they awnser me .
In email they Said my account was fully reinstated but i trying to log and play and im still restricted and i cant play any game , and cant do any transaction

Posted on November 6, 2019

Dear Guillermorel,

could you please try again and let us know if you are still facing issues?

Kind regards
PokerStars Casino

Posted on November 6, 2019

Yeah , still restrict , cant play , cant do transactions ...
Whats happened ?
Thanks for ir fast reply !

Posted on November 11, 2019

This complaint has been reopened as per PokerStars Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on November 11, 2019

Dear Guillermorel,

your account is fully reinstated. Could you please check again and confirm?

Kind regards,
PokerStars Casino

Posted on November 11, 2019

Dear @Guillermorel,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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