PokerStars Casino Complaints - Withdrawal & Other Problems

PokerStars Casino - PokerStars froze my withdrawal and then closed my account leaving me unable to access my funds

I withdrew the amount of £858.75 which I was told was being withdrawn in three separate methods 1 - £8.00 to my Skrill account (Instantly) - ( ...

PokerStars Casino - Not withdrawal my dollar

After playing slot games on the PokerStars Casino website, my winnings are more than $5,724.11. But the pokerstars security team closed my account I ...

PokerStars Casino - Casino has not paid out my winnings for six months

Hello!My PokerStarsCasino username : < username removed >After playing slot games on the PokerStars Casino website, my winnings amount to more than ...

PokerStars Casino - Holding my deposit

My account was restricted on the 8/07/2023 after I deposited £100 from my bank account. I received an email informing me of the restriction, the ...

PokerStars Casino - I have unpaid winnings

On April 20, I played at pokerstar casino and won quite a large amount of money after withdrawing part of the winnings they blocked my account and ...

PokerStars Casino - Cant verify email account blocked

Signed up here, and verified the email as per the email sent by PokerStars, all worked fine, made a deposit, and tried to play.All of a sudden it says ...

Poker Stars Casino - Routine security investigation delay

My account was chosen for "Routine security investigation" which they say is temporary and usually takes a few minutes, but it's been 2 months now, ...

PokerStars Casino - Game error winning hand not paid

Hello,On April 22 at 18:10 (Romanian time) I was playing the Napoleon Rise of an Empire game (on the casino website, not on the application) when, at ...

PokerStars Casino - 'Routine security check' goes on for weeks

Hi everybody.On the evening of April 20th I went to the Poker Stars casino and won about $6000 USD in several games. I transferred 700 usd, which I ...

PokerStars Casino - I cannot withdraw money more than 2 months

I have problem with pokerstars, got account restricted it's ok, I understand for what, but I can't withdraw my money from the account, waiting more ...

Pokerstars Casino - ID & withdrawal issue, 400 GBP

Hi, I'm not sure if my previous complaint request worked as I have only just signed up for an askgambler account.I created a Pokerstars account and ...

PokerStars Casino - Account restricted for more than 1 month and funds retained

My pokerstars account has been restricted for since february 23 for a "routine security investigation" that is "usually completed within minutes". I ...

PokerStars Casino - The account has been temporarily restricted for a long time

My Account is restricted since the 8th of March! I always get the same message:"Your account has been temporarily restricted pending a routine ...

PokerStars Casino - 1,200 GBP Amount not credited to account even after nearly 2 months

After winning amount, I have made with drawl of amount 1200 GBP the next day I have got email saying amount reflected back to account, its been nearly ...

PokerStars Casino - Account restricted & can not play or withdraw

I signed up for PokerStars over a month ago. The first day I signed up I put money into my account. I tried to play for real money and a notification ...

PokerStars Casino - Pokerstars Security Issue

Pokerstars selected my account for a security check 48 hours ago (said it would only take a couple of minutes) and there has been no further ...

PokerStars Casino - Frozen accounts and will not reply back

I was playing normally and deposited with PokerStars and I got a message saying my account is frozen I can’t log in. Got an email to send documents ...

PokerStars Casino - Account restricted for 6 weeks due to security investigation which normally takes a few minutes

Hey,I have a Problem for around 6 weeks now with my Stars Account & I would be very grateful if you can help me.My account has been restricted while ...

PokerStars Casino - Routine security investigation pending for 12 weeks

Hello,I play on pokerstars casino for many years, mainly Poker - The account is verified and I never had problems with transactions or anything else ...

PokerStars Casino - Account still frozen

My account is still frozen after I have sent the necessary documents (sent on the 14th), I sent another message to pokerstars asking how long the ...

PokerStars Casino - Account restricted for almost a month

Hello,My account was temporarily restricted by the said casino after I've tried to withdraw some money. The pop-up message says the security check ...

PokerStars Casino - Withdrawal put on hold after account closure

Hi,I have a complaint against PokerStars Casino, 23/07/2022 I asked PokerStars to close my account via live chat, and after that, I received an email ...

PokerStars Casino - Account restricted due to pending investigation

Hello,My name is < full name removed > and on 31st of May 2022 my account has been frozen for security investigation just 1 day after I have cashed ...

PokerStars Casino - Safe gambling not that safe

Hi,I have a major complaint to make about this casino.On the 18th of June I spoke to someone on chat support and told them to close my account as I ...