PokerStars Casino Complaints - Withdrawal & Other Problems

PokerStars Casino - Migration confusion

I moved to Romania and I contact PokerStars.uk about migrating my account to PokerStars.ro I have provided documents and they have been accepted they ...

PokerStars Casino - Account freeze delay

I sent an email to PokerStars requesting to freeze my account due to a gambling problem. It took them 12 days to respond and freeze my account, which ...

PokerStars Casino - Not withdrawal

Hello sir can you help me. Hello, it has been a very long time since my PokerStars account was restricted. I have submitted all necessary documents ...

PokerStars Casino - Not being able to access my account

Dear AskGamblers Team,I am filing this formal complaint against PokerStars with the utmost urgency. I understand a previous submission may have been ...

PokerStars Casino - Withdrawal issuess

Hi,Issues with withdrawal of £6923.37 via bank,Never had any issues with withdrawal in the past. It's under review, all the time I contact customer ...

PokerStars Casino - I Can't withdraw my funds because my accounts restricted for the last 6 weeks

Hello, I'd appreciate some help with an issue I am having. My pokerstars account as been restricted for a routine security review for 6 weeks. I can ...

PokerStars Casino - PokerStars froze my withdrawal and then closed my account leaving me unable to access my funds

I withdrew the amount of £858.75 which I was told was being withdrawn in three separate methods 1 - £8.00 to my Skrill account (Instantly) - ( ...

PokerStars Casino - Not withdrawal my dollar

After playing slot games on the PokerStars Casino website, my winnings are more than $5,724.11. But the pokerstars security team closed my account I ...

PokerStars Casino - Casino has not paid out my winnings for six months

Hello!My PokerStarsCasino username : < username removed >After playing slot games on the PokerStars Casino website, my winnings amount to more than ...

PokerStars Casino - Holding my deposit

My account was restricted on the 8/07/2023 after I deposited £100 from my bank account. I received an email informing me of the restriction, the ...

PokerStars Casino - I have unpaid winnings

On April 20, I played at pokerstar casino and won quite a large amount of money after withdrawing part of the winnings they blocked my account and ...

PokerStars Casino - Cant verify email account blocked

Signed up here, and verified the email as per the email sent by PokerStars, all worked fine, made a deposit, and tried to play.All of a sudden it says ...

Poker Stars Casino - Routine security investigation delay

My account was chosen for "Routine security investigation" which they say is temporary and usually takes a few minutes, but it's been 2 months now, ...

PokerStars Casino - Game error winning hand not paid

Hello,On April 22 at 18:10 (Romanian time) I was playing the Napoleon Rise of an Empire game (on the casino website, not on the application) when, at ...

PokerStars Casino - 'Routine security check' goes on for weeks

Hi everybody.On the evening of April 20th I went to the Poker Stars casino and won about $6000 USD in several games. I transferred 700 usd, which I ...

PokerStars Casino - I cannot withdraw money more than 2 months

I have problem with pokerstars, got account restricted it's ok, I understand for what, but I can't withdraw my money from the account, waiting more ...

Pokerstars Casino - ID & withdrawal issue, 400 GBP

Hi, I'm not sure if my previous complaint request worked as I have only just signed up for an askgambler account.I created a Pokerstars account and ...

PokerStars Casino - Account restricted for more than 1 month and funds retained

My pokerstars account has been restricted for since february 23 for a "routine security investigation" that is "usually completed within minutes". I ...

PokerStars Casino - The account has been temporarily restricted for a long time

My Account is restricted since the 8th of March! I always get the same message:"Your account has been temporarily restricted pending a routine ...

PokerStars Casino - 1,200 GBP Amount not credited to account even after nearly 2 months

After winning amount, I have made with drawl of amount 1200 GBP the next day I have got email saying amount reflected back to account, its been nearly ...

PokerStars Casino - Account restricted & can not play or withdraw

I signed up for PokerStars over a month ago. The first day I signed up I put money into my account. I tried to play for real money and a notification ...

PokerStars Casino - Pokerstars Security Issue

Pokerstars selected my account for a security check 48 hours ago (said it would only take a couple of minutes) and there has been no further ...

PokerStars Casino - Frozen accounts and will not reply back

I was playing normally and deposited with PokerStars and I got a message saying my account is frozen I can’t log in. Got an email to send documents ...

PokerStars Casino - Account restricted for 6 weeks due to security investigation which normally takes a few minutes

Hey,I have a Problem for around 6 weeks now with my Stars Account & I would be very grateful if you can help me.My account has been restricted while ...