SweepsRoyal Casino

Hello,
I would like to make a complaint with Sweeps Royal. have been trying to collect my Sweeps Coins in Redeemable Sweepstakes Cash, which, according to the casino’s terms, should be redeemable at a rate of 1 SC = 1 USD. I am trying to collect my earned 1,300 Sweeps Coins in the $1,3000 USD redeemable cash.
So far, I have earned a total of 5,300 USD. I have received 4,000 of that through 5 separate transactions. However, my more recent withdrawal requests have been rejected without a clear or consistent explanation. My transaction history shows 5 successful transactions and 19 rejections. I have screenshots of these transactions to support my complaint. My most recent rejection of 1,500 was submitted on January 19th and stayed pending until it was rejected on January 25th. I contacted customer service to ask for a reason, and she said maybe because it had been pending for so long.
The casino has not given me a specific, documented reason for these rejections, and they have not provided any clear timetable or procedure to redeem the rest of my legitimate winnings. I have complied with the 1x playthrough requirement, my account is verified, and I have followed all rules posted on their website. I have also completed all requested verification (KYC) requirements. In addition, despite the size of my winnings and the payments already made, Sweeps Royal Casino did reach out for a request for my IRS Form W-2G, tax documentation for my gambling winnings, which I submitted that day in order to comply with my tax obligations in the United States.
I have reached out almost daily for assistance with my pending redemptions and rejections. I have asked several times what I need to do to help process these and asked several times to verify there are no issues with my account. I have asked for the compliance department's email address to reach out personally, but it was stated that they do not have an email address to be contacted. I have submitted tickets online for support. All of which have not been updated. I have sent several emails to customer support online. This lack of communication, combined with partial payments and repeated rejections, suggests an intentional delay in paying my full, eligible winnings.
I request that Sweeps Royal process this redemption and any other pending redemptions within the reasonable timeframes they advertise (from about 24 hours up to, at most, several days depending on the payout method), or that they clearly explain the reason for the delay and provide a concrete solution. I appreciate AskGamblers’ help in making sure the operator follows its terms and conditions and releases my prizes in a fair and timely manner.
I respectfully ask AskGamblers to take this into account and to assist me in obtaining:
1. Full payment of my remaining eligible balance.
2. A clear written explanation from the casino for the rejected redemptions.
3. A firm timeframe for the complete resolution of this matter.
Thank you for your continued assistance.
Sincerely,

I have already been verified and was paid a couple weeks ago. So once I was sure they would pay I started playing. Now I have made a request for redemption they have canceled it twice and after submitting for the fourth time it and has been pending for a week. I continue to get the run around and support tells me everyday they have submitted a ticket . I even ask them what is the compliance issue and they tell me they don’t know. I want to be paid and for them to honor the advertisement on instant pay.