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PokerStars Casino - Frozen account

Complaint Info
Disputed casino PokerStars Casino
Reason Account closure
Amount $ 55
skoJa Macedonia
Posted on October 29, 2019

PokerStarsCasino, i deposited 10 USD, i played live book of dead , my balance went up to 55 USD aproximately, i got tired, then i logged out of the casino, then on same day, 5 hours late i tried to login to my account and received a message that my account was frozen, and to contact support, i have contacted support and i dont have recieved any response o reason about this, only a generic email saying they are busy now and to expect and extende time for a reply (what that means?), im very upset by this as i was not informed of anything and they are simply not answering my emails, i want a reponse from their part

Posted on November 1, 2019

Dear Skoja,

your account was closed as duplicate to previously opened account (we have one account per user policy). We would suggest to comply with request from customer support and provide all necessary documents in order to transfer your balance.

Kind regards
PokerStars Casino

Posted on November 4, 2019

Dear @skoJa,

Please let us know if you have cooperated the casino and sent the required information. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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