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Captain Jack Casino - No payment, no answers to my emails

RESOLVED
Complaint Info
Disputed casino Captain Jack Casino
Reason Delayed payment
Amount $ 400
Posted on October 26, 2020

hi. i deposited btc into captain jack casino and then requested withdrawl in the amount of $400 to my btc address on the 12th of october 2020. I have sent in all the requested verification documentation FOUR times all of which have gone unanswered. i have contacted live support and done everything they have asked me to do as well. i keep being told it will be forwarded to the correct department and to wait 2 weeks. all my subsequent emails to support have also gone unanswered. Almost 30 days have passed which i feel they are biding time so they do not have to pay.


Again, ive sent emails with my picture holding a newspaper with my id as well as proof of address. four different times. i keep getting the runaround. i need your guys help to get paid it seems. sure would appreciate it.


thank you

<phone number removed>

Posted on October 30, 2020

Hi Whitsend--

I'm sorry, but I'm not in the office just yet today. Please give me a few hours--once I'm in, I'll check on your account and get back to you.

Much appreciated,

Tawni

Posted on November 2, 2020

ok, so here it is almost 4 weeks. I've received verification that both my BTC withdrawal address and my ID verification have both been approved. that was 5 days ago, and yet i still have not received my cash out via BTC no less. I get told that once everything has been verified that it takes 7-10 days to approve the withdrawal and then once that's been approved it takes another 7-10 days to received it.
That's just insane!!! After 30 days you don't have to pay, so you guys just drag it all out as long as possible hoping the 30 days pass or the player gets tired of waiting and plays with it and loses it all. You guys are a joke.

Posted on November 6, 2020

Hi Robert--

I'm pleased to tell you that your withdrawal was paid to your wallet, Tuesday: 11/3 Paid $186 (0.01425874) + no Service Fee Bitcoin for transaction #50150226.

As you can see, there is a shortfall from your requested withdrawal amount. The reason is that you received a bonus ($214) and all bonuses are non-withdrawable. As such, the bonus amount was removed from your withdrawal amount.

I wish you all the best,

Tawni

AskGamblers
Posted on November 6, 2020

Dear @whitsend79,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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