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Captain Jack Casino - Delayed payment since May 6th 2020

RESOLVED
Complaint Info
Disputed casino Captain Jack Casino
Reason Delayed payment
Amount $ 350
Posted on June 3, 2020

Submitted a withdrawal request on May 6th 2020in the amount of $750 USD. My identity has been verified several weeks. I have spent hours chatting with them. Last attempt I was told my request was escalated on May 29th and they could look at anything for 5 business days. So now it’s nearly been a month, mind you I used “their EXPRESS withdrawal option.”

Posted on June 7, 2020

Hi Arron--

I'm pleased to tell you that your payment was sent off to our processor, Thursday: 6/4 Paid $350 + no Service Fee for transaction #48094260. I would expect you'll find the funds in your account towards the end of this week.

Regarding the shortfall from your original withdrawal request, this is because you used a bonus to build the funds (FAST400 (1 of 1) $400.00). All withdrawals are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best...

Tawni

AskGamblers
Posted on June 10, 2020

Dear @atramm1020,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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