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Captain Jack Casino - Troubles with delayed withdrawal again

RESOLVED
Complaint Info
Disputed casino Captain Jack Casino
Reason Delayed payment
Amount $ 832.93
Posted on January 25, 2021

I requested a withdrawal on December 20, 2020 of $832.93. I have been back and forth with the casino several times to give them all my information, but still my withdrawal is “processing”. This is not the first time I have made a withdrawal so they should have had all my information in the first place. I had trouble then also.

Posted on January 29, 2021

Hi Nancy--

I apologize for the difficulties you've been having with this.

You'll be pleased to know that your withdrawal was sent to our processor, Wednesday: 1/27 Paid $833 + no Fee Wire for transaction #51900788. I would expect you'll find the funds in your account, early next week.

I wish you all the very best,

Tawni

Posted on January 31, 2021

Thank you very much. I have received my funds.

Nancy Roode

AskGamblers
Posted on February 1, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Captain Jack Casino Complaints

  • 153 of 158 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 3,498 USD avg amount

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