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Captain Jack Casino - Not receiving payments

RESOLVED
Complaint Info
Disputed casino Captain Jack Casino
Reason Delayed payment
Amount $ 8000
Posted on May 19, 2020

This is the final casino in this group that I"ve played at, and yet another that does not want to pay unless. So, I'm back here again. I stopped dumping money into these casinos months ago. I don't understand why it comes to this each time, but it is pathetic.

I'm owed nearly $8,000.00 from this casino. My oldest withdrawal request is dating back 2/27/2020. I would like to have all these funds paid asap.

Thanks

Posted on May 23, 2020

Hi Peggy--

I can only apologize so much, but as you know, I'm always happy to help you.

Your first payment was sent off to our processor, Thursday: 5/21 Paid $3464 + no Service Fee for transactions #47788000 ($413),
#47787998 ($556), #47787996 ($413), #47873982 ($531), #47873995 ($1113), # 47874005 ($431). I would expect the funds will reach your account towards the end of next week.

Your next payment is set to be sent off to our processor, Monday. I'll be sure to come back with another update, once I have the transaction details.

Hope you're having a great weekend,

Tawni

Posted on May 25, 2020

Thank Tawni, Not your fault...I know!

I will be on the lookout for the payment and let you know once I receive.

Have a great Memorial Day!

Posted on May 29, 2020

Hi Peggy--

As promised, your next payment was sent off to our processor (a day earlier than expected): 5/24 Paid $1850 + no Service Fee Wire III for transactions #47888497 ($1000), # 47888500 ($850). Both this wire as well as the previous wire were confirmed as completed on the 26th--I would guess the funds have landed in your account by now. ;-)

Also, I've checked on your account and I see that you've cancelled your last two withdrawals. With that, there are no further withdrawals pending approval or payment.

I hope you're keeping well...

Tawni

AskGamblers
Posted on May 29, 2020

Dear @pszczepanik72,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Posted on June 1, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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