I have had pending withdrawals with Captain Jack Casino for a total of 24 days (16 business days). There policy states that all withdrawal requests are approved within 7-10 business days. I have contacted them several times to understand what the hold up is and why I am not seeing any changes in my pending requests and each time the customer service rep tells me to either: wait, they've escalated my request, it would be done by (insert day), etc. And none of those things have resulted in my receiving 1 penny from Captain Jack or a change in the status of my withdrawals. I have not been able to get a straight answer as to what the issue with my withdrawal is that it would take significantly longer time than what their policy states. All of their responses to me include waiting more and more days w/ no actual end date in sight. I would like a specific date of when I can expect to receive my $2,970 in winnings.
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