Ag Awards

Loco Panda Casino - Withdrawl declined

Complaint Info
Disputed casino Loco Panda Casino
Reason Declined payment
Amount $ 1500
Posted on December 15, 2014

I won 2500 at this casino the first 1000 was approved and the rest was declined I did not use a bonus code here is the conversation

You are now chatting with 'Tim'

Tim: Thank you for playing at Loco Panda, my name is Tim. May I have your username and how can I help you?

littlebitpurp: littlebitpurp why was my withdrawl declined

Tim: Hello Cristy

littlebitpurp: hi

Tim: Please try it again

littlebitpurp: but why was it declined

littlebitpurp: it takes another two weeks

Tim: I do not see the reason at the moment

Tim: There should be an email for you with the response

littlebitpurp: find out i want to know why

Tim: Regarding your withdrawal

littlebitpurp: i have not done anything wrong

Tim: Just a moment, please

Tim: s per finance department decision your withdrawal request has been denied and the funds were added back to your account. It might take up to 90 business days for our finance department to review your account.

Tim: Please accept our apologies for this inconvenience and thank you for understanding. You will be notified by the relevant department as soon as there are any updates regarding your account”

littlebitpurp: why did they do that i have spent plenty of money

littlebitpurp: three months

Posted on June 30, 2014

Dear @littlebitpurp,
Any update considering your complaint?

Posted on July 1, 2014

We would like to inform you that your withdrawal request was not approved at this time.

Your account was randomly chosen for a security check and you will be notified by email once your account review is over. This process might take up to 60 business days.

As a reputable and legally operated casino, it is vitally important for us to implement security measures, and LocoPanda Casino regards your security, privacy and satisfaction as our top priority.

Please accept our apologies for this necessary inconvenience, and we thank you in advance for your patience and understanding.

Best Regards,

Finance Department,

LocoPanda Casino

Posted on December 11, 2014

This case has been reopened upon casino management's request. They would like to have all their existing complaints solved and we gladly give this case one more try for a successful resolution.

Posted on December 11, 2014

We got information from the casino that you received your winnings. Can you please confirm this? Thank you.

Posted on December 14, 2014

It's a nice practice to confirm if your complaint is resolved or not, thank you.

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