Ag Awards

Monarchs Online Casino - After 6 months my withdrawal request is still not honored

Complaint Info
Disputed casino Monarchs Online Casino
Reason Declined payment
Amount $ 200
Posted on July 15, 2015

i won $200.00 with their no deposit bonus.I have filled out and submitted all verification forms and they received it. However it has been over six months and they still have not paid me.i asked for my checked to be sent by Federal Express and after a month they claimed Fed EX does not deliver to my address.Them i asked to put the withdrawal on my credit card and they said that there is a problem with that. One month later they said they will pay me via my credit card but never paid me.
Below is copy of one email/

Monarchs Online Casino accoun­[email protected]­mon­arc­hso­nli­nec­asi­ via


to me
Dear Joseph,

Good day! Our provider did confirm that withdrawal request was processed and it will reflect as "Loyalty Paul" on your statement. Please note that descriptor is for your reference only (do not inform your bank about this). Rest assured that payment will be received accordingly.

Best regards,
Jana Hernandez
Finance Team

Posted on January 3, 2015

Thanks for raising your concern. I will endorse this concern to the appropriate department. You will receive an email back from them within 24-48 hours. Let me know if you haven't hear back from them and I will follow up

Posted on January 6, 2015

Any news?

Posted on January 6, 2015

Have not seen payment yet. Maybe in next months statement.

Posted on July 8, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on July 11, 2015

Dear @universalist1949,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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