On November 23, 2016, I made a $50.00 deposit using my Visa card. I received an approval along with an email confirmation and went about my trying to not give it back too quickly. (see attached; Doc. #1 )
I had selected a "bonus" with a 25x max-out, in the unlikely event I actually won. I played a little here and there (allowed games), and in February did the unexpected and hit 5000 quarters and a couple of other good hits on a single pay-line slot.
Yeah, I was happy!
Naturally, almost immediately, the Casino swooped in to get their cut for the 'coupon' to the sum of $639.48. I get it and that’s how it goes with the bonus and free chips. Nothing is free!
To sum it all up by the time I got finished with the play-through requirements, had about $1000. Not too bad! I was still happy.
On 2/11/17 I put in a withdrawal request for $975.00, gathered up all the documentation for verification including the ‘Swift’ numbers for a wire transfer. (see attached file Doc. 2)
On 2/15/17 they declined the withdrawal and cleaned the rest of the account dry. (left .07) (see; id)
As communication does not seem to be common practice, I was told nothing about and had to find out what was what, by way of live chat in piecemeal fashion.
Finally, I was told that the reason for the denial and confiscation was “uncollected funds”.
I was told they never received money from my deposit. I replied that’s simply not possible. First of all I have a receipt from Raging Bull, an email confirmation. Second, I have been playing since November! That was my first deposit!
When I look at the account transactions for November, a few days after my deposit there is a series of strange transactions. After my credit card deposit approved is an “uncollected” deposit. Followed by a “uncollected withdrawal” (both approved of course).
Not being an accountant, I still can understand a deposit is an addition and a withdrawal a subtraction. Someone put money in and then took it out.(see Doc. #2)
When I finally managed to speak to a representative and explain that yes, had an approved deposit, receipt and all, and according to the casino policy…that’s a gold standard.
Finally, I was told by “Blake” (employee of the year!) that after review, it was determined I should get my withdrawal! (see Attached Doc.#3))
Here is where I need your assistance. I have sent in all the required documentation several times, by fax, email, carrier pigeon.
I have been playing on-line for a year. I know (by trial and error) The on-line Casino's "slow pay" market wide affliction.
I have played at most all Raging Bull's "Affiliated Casino's".
I have played and made withdrawals at Planet 7, The Virtual Casino, Cool Cat, The Players Club...yes, it does take some nudging and time. its why I tried Raging Bull, they sent me an email i was intrigued and did. As noted, I have experience and have received withdrawals (the dreaded Canadian Check!) from Sisters Casino's so verification documents should be no issue)
I sent them the "packet ....which is a 'go bag' for On-line Casino's. (verification- Drivers license, bank statements, credit cards, front and back)
After about a month, of "Live Chat" (circles in circles), I contacted the investment group (sellls stocks in casino groups) and got a little help. I recieved an email from Sophie Evans (finance manager/escalations) Saying she would look into it...that was April 11, 2017. (see attached Doc. #4)
And what seems to be standard...no replies to any follow-up communication.
So, they owe me $1000 total $975 withdrawal and $25 additional they confiscated.
I use the same email and account name in all casino's so, checking with other affiliates should be easy.
I hope you can assist, my next step would be to 'barrage" Audeo NV owners in Curacoa...or Merus U.K. ltd...managers in England.
and Web sites that promote Raging Bull Casino.
Michael D Woodfall