Complaint #106
Raging Bull Casino
Giving me a hard time with payment
9 years ago
On November 23, 2016, I made a $50.00 deposit using my Visa card. I received an approval along with an email confirmation and went about my trying to not give it back too quickly. (see attached; Doc. #1 )
I had selected a "bonus" with a 25x max-out, in the unlikely event I actually won. I played a little here and there (allowed games), and in February did the unexpected and hit 5000 quarters and a couple of other good hits on a single pay-line slot.
Yeah, I was happy!
Naturally, almost immediately, the Casino swooped in to get their cut for the 'coupon' to the sum of $639.48. I get it and that’s how it goes with the bonus and free chips. Nothing is free!
To sum it all up by the time I got finished with the play-through requirements, had about $1000. Not too bad! I was still happy.
On 2/11/17 I put in a withdrawal request for $975.00, gathered up all the documentation for verification including the ‘Swift’ numbers for a wire transfer. (see attached file Doc. 2)
On 2/15/17 they declined the withdrawal and cleaned the rest of the account dry. (left .07) (see; id)
As communication does not seem to be common practice, I was told nothing about and had to find out what was what, by way of live chat in piecemeal fashion.
Finally, I was told that the reason for the denial and confiscation was “uncollected funds”.
I was told they never received money from my deposit. I replied that’s simply not possible. First of all I have a receipt from Raging Bull, an email confirmation. Second, I have been playing since November! That was my first deposit!
When I look at the account transactions for November, a few days after my deposit there is a series of strange transactions. After my credit card deposit approved is an “uncollected” deposit. Followed by a “uncollected withdrawal” (both approved of course).
Not being an accountant, I still can understand a deposit is an addition and a withdrawal a subtraction. Someone put money in and then took it out.(see Doc. #2)
When I finally managed to speak to a representative and explain that yes, had an approved deposit, receipt and all, and according to the casino policy…that’s a gold standard.
Finally, I was told by “Blake” (employee of the year!) that after review, it was determined I should get my withdrawal! (see Attached Doc.#3))
Here is where I need your assistance. I have sent in all the required documentation several times, by fax, email, carrier pigeon.
FACTUAL BACKGROUND:
I have been playing on-line for a year. I know (by trial and error) The on-line Casino's "slow pay" market wide affliction.
I have played at most all Raging Bull's "Affiliated Casino's".
I have played and made withdrawals at Planet 7, The Virtual Casino, Cool Cat, The Players Club...yes, it does take some nudging and time. its why I tried Raging Bull, they sent me an email i was intrigued and did. As noted, I have experience and have received withdrawals (the dreaded Canadian Check!) from Sisters Casino's so verification documents should be no issue)
I sent them the "packet ....which is a 'go bag' for On-line Casino's. (verification- Drivers license, bank statements, credit cards, front and back)
After about a month, of "Live Chat" (circles in circles), I contacted the investment group (sellls stocks in casino groups) and got a little help. I recieved an email from Sophie Evans (finance manager/escalations) Saying she would look into it...that was April 11, 2017. (see attached Doc. #4)
And what seems to be standard...no replies to any follow-up communication.
So, they owe me $1000 total $975 withdrawal and $25 additional they confiscated.
I use the same email and account name in all casino's so, checking with other affiliates should be easy.
I hope you can assist, my next step would be to 'barrage" Audeo NV owners in Curacoa...or Merus U.K. ltd...managers in England.
and Web sites that promote Raging Bull Casino.
Sincerely,
Michael D Woodfall
I had selected a "bonus" with a 25x max-out, in the unlikely event I actually won. I played a little here and there (allowed games), and in February did the unexpected and hit 5000 quarters and a couple of other good hits on a single pay-line slot.
Yeah, I was happy!
Naturally, almost immediately, the Casino swooped in to get their cut for the 'coupon' to the sum of $639.48. I get it and that’s how it goes with the bonus and free chips. Nothing is free!
To sum it all up by the time I got finished with the play-through requirements, had about $1000. Not too bad! I was still happy.
On 2/11/17 I put in a withdrawal request for $975.00, gathered up all the documentation for verification including the ‘Swift’ numbers for a wire transfer. (see attached file Doc. 2)
On 2/15/17 they declined the withdrawal and cleaned the rest of the account dry. (left .07) (see; id)
As communication does not seem to be common practice, I was told nothing about and had to find out what was what, by way of live chat in piecemeal fashion.
Finally, I was told that the reason for the denial and confiscation was “uncollected funds”.
I was told they never received money from my deposit. I replied that’s simply not possible. First of all I have a receipt from Raging Bull, an email confirmation. Second, I have been playing since November! That was my first deposit!
When I look at the account transactions for November, a few days after my deposit there is a series of strange transactions. After my credit card deposit approved is an “uncollected” deposit. Followed by a “uncollected withdrawal” (both approved of course).
Not being an accountant, I still can understand a deposit is an addition and a withdrawal a subtraction. Someone put money in and then took it out.(see Doc. #2)
When I finally managed to speak to a representative and explain that yes, had an approved deposit, receipt and all, and according to the casino policy…that’s a gold standard.
Finally, I was told by “Blake” (employee of the year!) that after review, it was determined I should get my withdrawal! (see Attached Doc.#3))
Here is where I need your assistance. I have sent in all the required documentation several times, by fax, email, carrier pigeon.
FACTUAL BACKGROUND:
I have been playing on-line for a year. I know (by trial and error) The on-line Casino's "slow pay" market wide affliction.
I have played at most all Raging Bull's "Affiliated Casino's".
I have played and made withdrawals at Planet 7, The Virtual Casino, Cool Cat, The Players Club...yes, it does take some nudging and time. its why I tried Raging Bull, they sent me an email i was intrigued and did. As noted, I have experience and have received withdrawals (the dreaded Canadian Check!) from Sisters Casino's so verification documents should be no issue)
I sent them the "packet ....which is a 'go bag' for On-line Casino's. (verification- Drivers license, bank statements, credit cards, front and back)
After about a month, of "Live Chat" (circles in circles), I contacted the investment group (sellls stocks in casino groups) and got a little help. I recieved an email from Sophie Evans (finance manager/escalations) Saying she would look into it...that was April 11, 2017. (see attached Doc. #4)
And what seems to be standard...no replies to any follow-up communication.
So, they owe me $1000 total $975 withdrawal and $25 additional they confiscated.
I use the same email and account name in all casino's so, checking with other affiliates should be easy.
I hope you can assist, my next step would be to 'barrage" Audeo NV owners in Curacoa...or Merus U.K. ltd...managers in England.
and Web sites that promote Raging Bull Casino.
Sincerely,
Michael D Woodfall
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