You are about to go to the simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go to the simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?

Mr Ringo Casino - Withdrawal not processed, lack of support

RESOLVED
arie1985uk Israel
posted on April 27, 2017.

My username = arie1985uk

I am trying to withdraw £90 from my account and I'm not receiving it.
I passed verification and received an email from MrRingo that I'm verified.

When I deposited £60 with my card there was no problem and it went through smoothly.
They submitted "Denied" payments to my card (see screenshot enclosed) of my £90 withdrawal less their 3% withdrawal fee.

Also they lied to me in chat - in chat with them yesterday in the evening on 26/04 Valentina told me:

Valentina
My apologies sir
I left a note for our finance department
But unfortuantly our finance department don't work today anymore.

Me
What are their hours of operation?

Valentina
8 to 16

I told her in the chat if it's not being handled as they promised me I will write a complaint - surprisingly she could process the withdrawal without waiting for finance - next day she tried again but only whilst I was in chat, I have to chase them to get it done.

Now they don't help, it's hard to reach them, they barely work 6-7 hours per day in the chat, so it's a very limited timeframe to get hold of someone (most other respected websites have a 24/7 chat or phone support which this site doesn't have!)

It's £90, not a huge amount yet they give me so many hassles to get the funds back.
I told them if they have a problem with their own credit card processors (purposely or not) they can pay it back to my bank account or via other methods but they just don't respond!

I've been in chat now opened in my browser for over 3 hours, they barely write me a message every 20 minutes and that's a very vague one!

Please AskGamblers - help me get my £90 back.
Username = arie1985uk

arie1985uk Israel
posted on May 3, 2017.

Hello again,
Today I was in chat with Katja from MrRingo.
Whilst I was in chat I could still use my MrRingo account but during the chat with her they blocked my account and accused me of fraud.

Katja did tell me "you used 5 different IP wihtin a few minutes and tried to despoit with different methodes and different currency so it is a fraud."

I've never used 5 different IPs within minutes and never tried to deposit in different currency! I deposited only in GBP, and that is the only currency I used - my deposit went through smoothly and it was valid and I also proved my deposit is valid with documents sent to MrRingo showing the deposit was made with card under my name.

I am going to launch a complaint about it with the MGA unless this operator is willing to settle the matter and stop defrauding its customers!!

One thing I do have to say - this website is a 100% pure scam!

I've been using tons of gambling websites in my life and never tackled such a fraudulent website that cheats its members like this, never! and "unfortunately" I have lots of years of "experience" with online gambling!

AskGamblers
posted on May 7, 2017.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

posted on May 9, 2017.

Dear @ARIE1985UK,

An email from the finance department must have been sent to you. And according to the Support Team, the payment has been made. Please, check it.

Looking forward to hearing from you.

arie1985uk Israel
posted on May 9, 2017.

That's correct - I've received the withdrawal.
Thanks very much to all the parties involved for your help.

AskGamblers
posted on May 9, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.