Planet 7 Casino - Withdraw issues

Kristine Alvarado United States
posted on January 22, 2016.

I have sent the required documents to their account Dept their security Dept and have yet to be notified whether my docs were received or approved I remember I was told to resubmit again so I did and still haven't heard anything it's been months please resolve I've won big an umber of times and could not withdraw anything

posted on January 26, 2016.

Dear @fb_16­788­240­457­09255,

Any update regarding your complaint? Thank you.

posted on January 28, 2016.

Hi fb_16­­788­­24­0­4­57­­09255,

We're all a bit puzzled by this posting: First, the reason no one has notified/contacted you is because we’ve never received anything from you. It's difficult to respond when there's nothing to respond to.

Further, you’ve never requested any sort of withdrawal, so I'm not understanding what there is to resolve.


posted on January 30, 2016.

Dear @fb_16­788­240­457­09255,

Are you satisfied with casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

posted on February 5, 2016.

The complaints has been reopened upon player's request and we would really like to give one more chance to both parties to reach to a mutual agreement.