WinTingo casino - No Contact and No withdrawals

Just to clarify, we successfully processed your payment within 6 days, including weekends. It then took 3 days for the credit card company to reflect the payment in your account. As per my previous post.

There are many online casinos that only process withdrawals on business days I.e 5 days a week. This is done for a number of reasons but mainly because its the similar operational hours as the major banks. Many of the casinos on this site plus many casinomeister accredited casinos follow the same practice. I'm sorry to hear you had technical problems with receiving our emails and making phone calls, we will address these issues immediately.

Should you wish to keep your Wintingo account open please contact me directly so I can assign you one of our dedicated cashback account managers that you can speak to directly regarding any problems you having and so you will receive our exclusive cashback promotions.

I stated " 2 weeks" including the bank transfer times. The funds have been deposited today ,25/9/13. That is 9 days since the withdrawal request. In my opinion and having used many Casino's, the withdrawal times are excessive. Anyway, this issue is now resolved however, I will be closing my WinTingo account.....I feel your banking system is at best slow. I certainly do not think a 24/7 online casino should only perform banking operations over 5 days 7 til 7, I also feel that clients of yours expect much quicker responses to e-mails ( 72 hours in one case) as well as a telephone system that works and is not ( always) temporarily out of order.

AskGamblers..please close this dispute. Thank you for your help.

Hi Dovey,

I just had a look at your withdrawal and i see they were all processed successfully back to your original card on the 22nd September. You submitted your withdrawals on the 16th and the 19th September so i'm just trying to understand why you say it is taking 2 weeks ?

Please also note, because your withdrawal is being sent back to your original credit card that you purchased with, once we release the funds it can take Visa/Mastercard up to 72 hours to credit your account, unfortunately this is not something we can control hence why we state it can take up to 5 days for the funds to arrive..

In order to speed things up, i can suggest to contact your bank/credit card company directly and ask them to release the funds, we often advise players to do this and the cc companies usually comply however if you are still having problems dont hesitate to contact our finance department or myself on Askgamblers with any further queries or questions.

If you would be so kind as to letting the community at Askgamblers know as soon as the funds reflect in your bank account.

Once again, congratulations on your winnings, i see you had some nice winnings on our popular table game Premier Roulette. Its one of our most popular games actually. Well done!!

Hi. I think ( hope) it has now been resolved. I Received an e-mail stating the funds are on their way. It will take 5 days apparently to be credited to my bank. That will make withdrawal to credit times in total of 2 weeks!..too long compared with other Casinos.