Contradicting rules!!

Hi I had a win at winging of Tuesday just gone now it's Saturday which isn't a great length of time however to be sure I had zero problems on Tuesday I made a phone call to customer service as getting communication on live chat is useless. Spoke to rep on phone was told to supply usual in my case photo I'd recent utility bill and credit card I explained at the time I have the most recent card I deposited with but a previous one I'm unsure of whereabouts I was told that's fine as long as I have the most recent one. Now since then I have been in contact everyday as they have asked for something else everyday originally it was a more clear photo of my license as its faded a bit not such a problem then yesterday I look and my withdrawal had been reversed no contact from them so I call again and was told I was missing a document they asked for in which they hadn't. It was my older credit card searched the house hi and low found it sent pictures off. The rep I spoke to said it was all that was needed to finalise verification so I was happy. Few hours later I get an email saying I've not supplied them funny but about that was at bottom of that email was the stuff I had written on the email with pic attached. So fast forward to this evening I get an email saying they now need a selfie with my photo I'd which I found odd but sent it anyway then made another phone call spoke to rep told him it seems to be a delay in payment tactic as there's no where in their guidelines that states this is necessary. His reply is that it's required by the gambling commission. I told him that is false and have never had this sort of hassle with any other casino. He also said once I've sent the doc that they request that will be it and I'll be verified to which I replied that I'm having trouble believing this as I've been replying to requests all week and they just keep asking more did get a little cheeky and said I'm worried I'll get to Monday and they'll ask for a picture of my dog lol. He also suggested that I've never had this hassle with any other casino before because they don't take their security seriously. At the end after getting no where I said thank you for nothing it's time I came here to make a complaint so here I am. Nothing they have asked for is out of this world but really appears they are stalling perhaps it's because they think if they stall verification and get to the weekend I'll put my winnings back through the casino not going to happen if they don't get their act together it's not likely they will get another deposit out of me ever

I am very upset this casino said many excuses for not paying me i have sent in many emails for me and them I won the money in October 2016 on a no deposit bonus of $75 which I sent in pic of history of bonus I won the money off the bonus they gave me on the 24th of October of 2016 I tried to withdraw the winnings was 3550$us i never wagered any of the winnings i wanted to withdrawal it all and the casino has come up with a number of different reasons for not paying me then they asked me to letter from bank with very specific words which took me nearly a month to get and then they said they would honour the withdraw im not making any of this up i have many emails proving my case then the letter from the bank wasn't good enough even though it contained everything they asked they wanted it stamped then after I sent that email they said they would get back to me in 24-48-72 hours no email returned to me they keep saying i won the money off the card that is in my partners name which I have a joint account with him they i told them first this that we had a joint account I have sent them over 75emails trying to verify my account then ythey said i had to take it out in $750 increments so i asked to see some proof of this rule and they couldn't show me anything in writing i claimed my playing bonus which added up to 10$us and i had already had put in for one withdrawal of $750 then a man named Amos told me to withdrawal the rest of my winnings with added up to 2800 which the service officer told me to then they took my winnings for so many different excuses i had the winnings in my account for a month and had been knocked back and asked for so many documents even asked for my partners birth certificate and took a picture of him holding it with his face in it even asked for a letter of authorisation from my partner everything you can asked for i have many emails proving my claims that go back to last year im not making any of this up i need someone to investigate this and help me im disabled and i have done everything possible there keeping my winnings illegally and using excused that are not true

Hello, wintingo casino confiscated my winnings of 3200 euro saying that was in my game irregularitie.look this casino was not even sending me email to say that they are not going to pay me,i went to live chat and they told me about that. wintingo casino makes me a joke requesting almost 14000 to wager on 40 euro bonus,in there bonus terms is 80 times the bonus so it's 3200 to wager, i wagered more then 14000 in slots and the roulette,nothing was un regular i lost almost all the balance and then won again with there huge request of wagering and after all that they are not paying me?i am in totally shocked and don't know what to do. please help me ! thank you

Hi there , I redrawed 10 days or so ago now over $23,000 I had about 35,000 in my account I had someone from wintingo contact me asking for ID and documentation I sent it straight away, no one got back to me , online chat said they received the documents couple days after that the redraw was back in my wintingo account again , I asked online chat why that happened they to told me to redraw again so I redrawed $30,000 It just seems like it's getting no where and that I'm not gonna get my money Thanks Kosta

Hello AskGamblers! WinTingo casino confiscated my winnings of 1800 euro after they paid me 1000 euro. at first they locked my account asking for extra documents included holding id,after few days they reopen the account and pay me 1000 euro,after that i went to request another payout the account was locked,i went to live chat and they saying i had discrepancy that they found on my account !but how is possible if they already approved my details and paid me too, suddenly something happen?! please help me to get the rest of my winnings back.

after joining the casino there was an isue .I deposited 50$ recived 50$ bonus . when i went to play the slots i kept getting an error message [casino error] error 211 after 4 days of talking following all instructions still no joy .all of the other casinos i play i have no isues with. i could play in fun mode byt not in real money mode.i spoke to at least 8 people mabey more, they said they were handing it over to the tec people i should log back in one hour .some said in 48 hours . still nothing was resolved. when i tried out a slot on my pc.it would take my bet [my money] and desplay the error message again. just thought some one should know.how unfair this casino handled the isue.i dont suspect ill get my money back or have the satasfaction of playing the slots they desplayed. thank you. yours sincearly john ***********

So the sign up bonus with wintingo is you get 50 free spins on Avalon with the code Avalon50M. I deposited 25$ and never received my free spins. I contacted there live support and was told that the free spins have been issued to the game starburst but for some reason that game is not offered on wintingo casino site that I have access to. I've contacted them several times trying to explain to them that game is not offered on the devices I have access to. I was told to try to use me computer, iPad, iPhone, and Android. The game is just not available. Very frustrating.

On June 27 requested first withdrawal. Verification request followed next and everything was sent immediately. After three days asked what's the status and it was said that verification is still taking place. Later they asked to upload documents in my profile. Since they had blocked my account on verification process, I replied that I can only send via e-mail and it is impossible what they ask. After clearing out that e-mail with attachment is fine. Nevertheless, i got similar requests three (!!!) more times. After each case they kind of admitted that all is good. Then came another document request - my selfie with ID document. So, I sent that and asked to confirm if they have received. Got such confirmation (this was not auto reply confirmation since it come some 12 hours later and specifically referring to my question ). After a few days I again checked how it is going. It turned out that despite confirmation of receiving documents actually they haven't received these docs (at least they claim so). So, I sent one more time and again after 12 hours got confirmation they have received. So, it is now 11 days of verification process going with no signs it could be done anywhere close in a future. Needless to say that I sent everything ASAP - this is not the first verification process I am going through. The worst part here is that support people are totally incompetent and replies take a long time. Document that are sent are lost, they give false answers, promise things that does not happen and ask impossible things (account is blocked, but they ask to login and upload docs). Situation is especially tragic when case is taken over by different agents - they get lost very quickly. This verification process usually take 1 day in decent casinos, but it is nonsense here. After googling a bit, I realised that there have been a lot of cases like that, including complaints in askgamblers.com. No idea if this can be solved, but at least there should be note at this casino is is some sort blacklist.

I made a deposit of $25 and was very lucky and had $800 after I had met the playthrough requirements. I requested a withdrawal and sent my verification documents which were accepted. Then they paid $200 and reversed the other $600. Which they have said I can log in every week and withdraw a max of $200. They have said this is because my winning are greater than 5 X my deposit. According to their terms and condition of my withdrawal is greater than 5 times my life time deposits then the maximum amount I can withdraw is $4000. My winnings are less than $4000 so I should be paid the full amount. Asking me to wait over a month is ridiculous.

WinTingo operates a number of social media accounts, including Facebook and Twitter, where they offer deposit bonuses of free spins or matches, but when you make a deposit and contact customer service to claim the bonus, they deny the Facebook page even exists and refuse to honour the promotion.