i joined wintingo and they asked if i would like a bonus i asked what their bonus was and they said 30 per cent i said i dont want any bonus if there is any wagering requirements they said thats ok i can have real cash no wagering requirements which i received for months they knew how i felt about wagering requirements and would not accept any bonus unless i got real cah back without the wagering requirements , they agreed to let me have this they had loads of special offer free prize draws if i entered various codes but their codes never worked, after a few months thery said because i was a good customer they were giving me a 90 per cent bonus , they never told me this had any catches and led me to believe it was the same as my previous bonus i bet thousands of pounds and did not know their was a catch unyil i had almost 10.00 bonus and had won 300.00 and came to withdraw it and it said i could not withdraw because i had to bet 289.69 more to withdraw my money out, i sent them an e mail they replied saying they were sorry they did not tell me this bonus had wagering requirements i said i was annoyed because they led me to believe it was the same no strings attached no wagering requirements of which they said sorry i have copies of the e mails with them saying they did not tell me also i asked why once again i was not entered into their free prize draws they said it was because i was on 90 per cent bonus yet their promotion did not say you could not claimif you were on a higher bonus i did not get the free entries when i was on lower cash back either i feel they totally misled me .
see copies of e mails underneath
Hi Rob
Yes I have taken your comments on board , thank you. You did mention you have some new team members joining you soon, I am sure this will ease a lot of the issues which you have been burdened with, still a little confused that I was granted another bonus yet I was still under the impression it was a no strings attached bonus as this is always what i have requested and it was not until i tried to withdraw knew anything had changed yet on no occasion what so ever was i informed there were large wagering requirements attached to this bonus as this is something i have always refused.
Regards
Rob Duthie from wintingo
Hi Julie, I am sorry that this was not made clear to you. Our standard cashba...
21 Oct (2 days ago)
Julie Astley
21 Oct (2 days ago)
to Rob wintingo
Hi
Yes i was always on the no wagering requirement then all of a sudden i received notification because i was a good customer would receive the 90 per cent but this did not include being eligible for entry of your draws and only the 30 per cent bonus was eligble for entry into your free draws of which I was not entered into and never had free entrance to any draws regardless of which bonus i was on, so something was missed in this instance, thank you.
