Euromoon Casino - Winnings unfairly confiscated due to ''irregular gaming'' with previous deposit

Dear Mr Kosonen,

Please be advised that your complaint was forwarded by your account manager for review. The relevant information will be gathered and you will be notified of the results. We checked with your account manager and he wrote you on the Thursday 19th and again this morning explaining the Casino's position. Since you are challenging this, the matter will now be subject to review.

Thanks for you patience and have a great weekend!

Euromoon Casino

Hi!

Yes i got the answer from account manager, but the answer is still the same. You are referring to General Terms and conditions and i understand this when it comes to first deposit winnings. But with future deposit winnings there has not been violation of these terms. And there is nothing mentioned in the General terms and conditions that if you combine your withdraws casino can confiscate everything, since that there was no any possibility for me to protect my winnings from second and third deposit. I really hope that you can be fair with this matter.

Sincerely yours,
Pete Kosonen
MrPetrol

Mr Kosonen has been sent a reply from the Internal Review Group. We hope for a swift resolution to this matter.
Best Wishes,
Euromoon Casino

Hi!

The Casino has promised to give me 775e as direct refund with the message they sent me and i can now declare that this case will be resolved to my favor. But i don't see the refund yet anywhere so i think we should wait that it will be seen.

Copy of the message:

Dear Mr. Kosonen

I usually write long and detailed letters, however, in your case I will keep it short and quick.

First you deposited 50 and you won (after deducting the bonus) 1450. You withdrew 1500 (deposit+ winnings.) Unfortunately you bet too large for that deposit, so those winnings were “invalid.”

But identifying rule breaking takes some time. In the meanwhile you deposited again several times. From one of these deposits of 50 euro you won 750. You cancelled your original deposit 1500 and added it to your new balance of 800. (I am rounding off the small change. I hope you don’t mind)

Your new withdrawal consisted on the following:

50 euro original deposit

1450 invalid winnings

50 euro later deposit

750 legitimate winnings

------­---­---­---­---­---­---­---­---­-------

2300 total withdrawal



Eventually, when the financial department caught up with the game-play records, they confiscated both your legitimate winnings and your invalid winnings. They seemed to have been misled by the small 25 euro deposit which you made and believed that the 750 was accrued from that. I know this because when they refunded you deposits, as they do in such cases, they replaced 75 Euro in your account. (50+25) not 100 (50+50)

I have discussed this Management and they are happy to reinstate those 750 in winnings and add to it the 25 remainder of your un-returned second deposit; total 775, payable as a direct refund. As I understand this refund is exactly what you were seeking to receive. If you agree to this, we will expedite things from our end. Of course you will inform Ask Gamblers that your complaint has been resolved to your satisfaction.

We are saddened that this happened to you. But we do wish all the luck in the world.

Karl Z Michaels

Internal Review Group

This case has been settled to my satisfaction.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.