I won over £1000 at betway and my account was closed and winnings confiscated, and I was told I had a previous account which they had taken upon themselves to exclude me (not my choice). And therefore they took my money. They said they were refunding my deposit which I am yet to see, I honestly think they just wanted to get out of paying me and found th easiest option. It is not my fault that they didn't notice a previous account straight away, I used the same name, DOB and address. I had no idea I had held an account there before.