Ag Awards

Wild Vegas Casino - Took my money

Complaint Info
Disputed casino Wild Vegas Casino
Reason Bonus terms violation
Posted on May 16, 2014

i was sent a free chip so i went and played it and won the random jackpot and they took it away and left me with 96.00 out of 6000.00 then they took that too and closed my account

Posted on February 6, 2012

Dear Roses:

I went ahead and checked your account with Wild Vegas Casino.

I see that on 1/23/2012 at 4:20:31 AM, you've redeemed a Free Chip with Code: CHECKWV100 and played with it. - No winnings generated on this Free Chip

On 2/4/2012 at 3:23:49 AM, you've redeemed a Free Chip with Code: FEB2012BDAY played with it as well. This second Free Chip had a $100 Maximum Cash-out; unfortunately you are not entitled to claim these winnings and they have been voided by the Casino.

As per Casino Rules:

1- Casino detected a total of 9 accounts have been opened from your same IP, same address, Password and Player Computer.

As per Casino Rules: It is Wild Vegas Casino’s right to disregard winnings if case of the following events: Holding several accounts at the casino (unless it has been formerly authorized by administrators);


2- You have redeemed 2 Free Chips in a row, no deposits in between

As per Casino Rules: Unless specified otherwise by casino administrators, all welcome bonuses are restricted to one per player, per family, per computer, per address.

Multiple bonuses can only be redeemed if a real money deposit has been made in between them.


Hope this clarifies this misunderstanding.


Cindy < surname removed >

Posted on February 28, 2012

Dear @roses,

Please make sure to update your case and inform us whether casino's statement above clarify your situation or there's something we all should hear?

Posted on March 3, 2012

Dear @roses,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on March 7, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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