For weeks and weeks, I've been trying to make a withdrawal from my account at wild Vegas casino, but every time have been denied, reason given incomplete verification documents. Each time I promptly return the requested documentation to be denied due to incomplete documents again. My documents were processed by Hooyu on the 15/9/18. The last few weeks discussions on live chat, I've been told that all my documents have been verified(5/10/18) and twice my request has been escalated in priority ( I'd hate to know what inaction would have occurred had I not been escalated!) , yet nobody seems willing to tell me when if ever this transaction will be finalised. I had submitted and resubmitted my verification documents, no less than 5 or 6 times. Once they were lost, but managed to be found after I supplied the tracking number for them. The first credit card authorisation form wasn't adequate, I downloaded the wild Vegas form and resubmitted, not adequate, downloaded the coolcat casino credit card authorisation form, acceptable at last. It just seems like I'm being given the run around. They know exactly what documents they require, so why not just request them in the first place and save all this pain and frustration taking place. If only these transactions could be done as quickly as the transfer from my bank account to theirs, I'm sure there would be a lot more happy customers out there.