Complaint #357
Planet 7 Casino
When will the processor start processing?!
10 years ago
Hello,
I hit a jackpot on August 5th over 35k. Yay! We'll sort of.
I immediately requested withdrawals of 2500.00 each knowing they probably would not all be done at the same time given the weekly limit.
On 8/12 the deposits were changed from 2500.00 to 1750.00 and a mysterious manager withdrawal of 100.00 approved along with 2395.00 of my winnings. I was told it would be one a week. Ok that's a big cut in my winnings but still I wasn't going to complain this money would be great for me and my family.
I was told when I asked about it, they said I requested them in the 12th and that 2495.00 was approved. Ok great not gonna complain about the date change I have 2495.00 on the way thinking I had already waited the 7-10 day period .
No, I was then advised that my 7-10 day waiting period was just starting. I was to have a tracking number by the tenth day.
I was in an online chat today with a rep from withdrawal dept (11th business day today) they are saying that the money has not even been sent to the processor yet!?!?!
They have been taking weekly withdrawals of money out of my account so far 2395.00 and three withdrawals for 1750.00 . Where is that money going?
Then I was told the processor can't do physical checks . No one advised me of this in prior conversations , they just told me they have hundreds of customers and that they are advising them one by one as they call in asking about their checks.
So I broke down and gave them my account number with the understanding my request would be escalated. That to me meant fast track.
The banking information was approved 9/13 and now I had to wait another 7-10 business days for the deposit to hit .
Yesterday was the 10th business day and I have no money and no email from finance department etc. Just more stall tactics.
Who is this processor and are they on strike or something? I won't even get into the fact that the withdrawals don't match amounts I requested I would just be happy to get what they claim they are sending at this point and cut my losses.
I have been blackballed for bonuses because they feel I don't need them as I already was a winner. A winner of what? I haven't seen my winnings and I am being penalized now for it?
How is this fair?
Thank you,
Erin
I hit a jackpot on August 5th over 35k. Yay! We'll sort of.
I immediately requested withdrawals of 2500.00 each knowing they probably would not all be done at the same time given the weekly limit.
On 8/12 the deposits were changed from 2500.00 to 1750.00 and a mysterious manager withdrawal of 100.00 approved along with 2395.00 of my winnings. I was told it would be one a week. Ok that's a big cut in my winnings but still I wasn't going to complain this money would be great for me and my family.
I was told when I asked about it, they said I requested them in the 12th and that 2495.00 was approved. Ok great not gonna complain about the date change I have 2495.00 on the way thinking I had already waited the 7-10 day period .
No, I was then advised that my 7-10 day waiting period was just starting. I was to have a tracking number by the tenth day.
I was in an online chat today with a rep from withdrawal dept (11th business day today) they are saying that the money has not even been sent to the processor yet!?!?!
They have been taking weekly withdrawals of money out of my account so far 2395.00 and three withdrawals for 1750.00 . Where is that money going?
Then I was told the processor can't do physical checks . No one advised me of this in prior conversations , they just told me they have hundreds of customers and that they are advising them one by one as they call in asking about their checks.
So I broke down and gave them my account number with the understanding my request would be escalated. That to me meant fast track.
The banking information was approved 9/13 and now I had to wait another 7-10 business days for the deposit to hit .
Yesterday was the 10th business day and I have no money and no email from finance department etc. Just more stall tactics.
Who is this processor and are they on strike or something? I won't even get into the fact that the withdrawals don't match amounts I requested I would just be happy to get what they claim they are sending at this point and cut my losses.
I have been blackballed for bonuses because they feel I don't need them as I already was a winner. A winner of what? I haven't seen my winnings and I am being penalized now for it?
How is this fair?
Thank you,
Erin
Planet 7 Casino Complaint Stats
Resolved
1468 / 1543
Avg. Amount
$3,548
Avg. Complaint Duration
16 days
Avg. Response Time
3 days
Planet 7 Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1415 out of 1487 complaints in this category have been resolved.
This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.
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