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Weiss Casino - Withdrawal of 428 USD delayed

RESOLVED

Complaint Info

Disputed casino

Weiss Casino

Amount

$ 428

Posted on September 22, 2023

On 9/18/2023 I made a 21,17USDT and won 427,81USDT, playing 3 or 4 different slots.

This deposit was made with no bonus whatsoever.

I should mention that I am a verified user and made my first withdrawal at this casino, which was processed on 9/17/2023.

I should mention that with this first deposit, there were some delaying issues too. But I was paid two days later.

Now, with this second withdrawal, they are constantly delaying my payment.

Almost 48 hours have passed and the withdrawal was not processed.

This is the last email I received from Weiss Casino:

"Hello, dear Weiss Customer!

I understand your concern, but your withdrawal is in processing now, at the moment your transaction didn't encounter any problems, please wait till this process will be done.

There is no need to worry. Once your transaction is processed, the funds will be credited to your account.

We hope for your understanding.

Sincerely,

Weiss Support Team"

I should mention this is what their terms and conditions say about withdrawal's timeframes:

"2.5.6 Considering that You have submitted Your identification documents (if applicable), WEI$$ will process your withdrawal request. The withdrawal request processing may take from ten (10) minutes or more, if WEI$$ or relevant third parties have to perform additional checks."

10 minutes?

48 hours have passed.

Last, I want to mention that this withdrawal were both "rejected" in the first moments, with no apparent reason. At least they didn't explain to me why.

I want to be paid as soon as possible.

Thank you.

<full name removed>

Posted on September 22, 2023

Hello Askgamblers.

You can please close this complaint has resolved.

Hi received my money the day after I submitted it.

Thanks.

Pedro Silva

AskGamblers
Posted on September 25, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.