Complaint #5 Weiss Casino

6000 usd withdraw delay

By Andre C.

2 years ago

Hello Askgamblers,

I'm here to try you give me some support to try solve this situation with casino in the most easy way and smooth for all sides...

I creat account, made some deposit and can catch a balance of 6000 usd... With that I made a KYC without any issue reported...

After that make a withdraw (screenshot enclosed) on the same day...

Today I go to chat and say to me is on processing part and to not be worry because can take from 15 min to up 10 business days...

A few moments later I receive a email rejecting my withdraw and to create again 2 withdraws 3000 usd each. I create and in the same hour rejected again.

Because of this delays and without any apparent reason I'm here to try solve this and receive all my money with no more delays...

In case you need more information, please inform me.

With best regards,

Andre

Disputed Casino Weiss Casino

Reason Declined payment

Amount $6000

Discussion

AskGamblers

• Support Team

2 years ago

Dear @andrecorreia432,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Weiss Casino

• Representative

2 years ago

Dear All,

As the official representatives of WEISS, we wish to provide clarification regarding the mentioned case. Our system currently indicates that all user funds were successfully withdrawn in December.

We would like to elucidate the situation. Due to winnings surpassing 2,000 euros (or its equivalent in other currency), additional scrutiny of all relevant data was necessitated, aligning with our withdrawal policy. The pertinent paragraph of this policy can be found below:

“4.3. WEI$$ will carry out additional verification procedures for any payout exceeding the equivalent of 2,000.00 Euro and reserves the right to carry such verification procedures in case of lower payouts.”

Additionally, in the WEISS policy, it is stipulated that amounts exceeding winnings of 4,000 euros (or its equivalent in other currency) may be distributed across multiple transactions. The corresponding paragraph in the policy is outlined below:

“ 5.1. WEI$$ reserves the right on its discretion to split the payment and pay the withholding amount in daily instalments not exceeding 4,000.00 Euro (or its equivalent in other currency) per week. The transaction amount can be limited on the bank side. WEI$$ may request from You KYC or identification documents before any withdrawal.”

Presently, we can confirm that the user's funds have indeed been successfully withdrawn.

Best regards,
WEISS official representatives

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per Weiss Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

2 years ago

Dear Weiss Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Weiss Casino Complaint Stats

Resolved 11 / 11

Avg. Amount $2,984

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Weiss Casino Complaints

See all complaints for this casino

1650 usdt withdrawal pending after 4 days

Hello, I submitted a 1650 usdt withdrawal (transaction id 582552) at weiss casino on October 12 early in the morning.
Withdrawal is still pending on October 16.
I've lost easily 4 time this amount in this weiss casino, how can crypto withdrawal been so slow in this casino, we are not talking about bank draft but crypto transfert which should be instant or made in a few hours. 1650usdt is a medium not large withdrawal.
Who want to play in a casino taking several days or weeks to pay small or medium withdrawal ?
What's happening in case of large withdrawal 5k or 10k+ is it taking weeks or months.
I always play without bonus so reviewing a crypto withdrawal should be fast.
Please, Weiss casino, respect your players, and stop delaying so much the withdrawals.

Resolved

$1,650

Delayed and limited withdrawal request

In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.

Resolved

$5,200

140 usdt withdrawal is taking too long

Hello I have been using weiss casino for a time, I’m a verified account but I never did a withdrawal, now I did one 9 days ago for 140 usdt as a bank transfer. The withdrawal is always showed as processing but it’s been 9 days and nothing happens, live support always say me the same “We are making it as fast as possible” but to take 9 days for a 140 dollars withdraw is too much.

Resolved

$140

Delayed crypto payment since February 27th

Hello,

27/02 I decided to join Weiss Casino and made 3 deposits through Ethereum for a total of 2213.09 USDT.

On the said day, I started my ETH withdrawal for a total amount of 3263.09 USDT.

However, since then, my withdrawal has been on the same status: "In Progress". (even though they advertise fast withdrawals)

I went through their KYC and got my identity verified instantly.

Every time I try and talk to the customer support, I get the same automated messages that it's in process and could be delayed due to external factors. However, it's a crypto withdrawal with kyc verification, so I don't understand how it can take this long... (Deposits go through instantly). I can't seem to get any update on an ETA for this,s and seeing other reviews online of people waiting weeks or longer, I'm really worried.

Could you help me with this, please?

Kind regards

Lucas

Resolved

$3,263

Delayed crypto payment

Hi,

I have requested a withdrawal from Weiss casino 5 days ago. We are talking about crypto withdrawal which usually takes 10-15 minutes or 1 day on other sites, Weiss casino couldn't handle my withdrawal in 5 days.

I have asked the support many time about how is it going with the withdrawal, but all they answe is that it is "processing already". I highly doubt that it it processing, because if a crypto withdrawal is processing that is literally minutes to arrive. I am still able to cancel it, probably this is their trick to scam me to play more.

My account is verified and I played and risked my hard earned honest money. I don't think I deserve to be treated this way.

The amount of money isn't big, we are talking about 800$. Nothing crazy win, I have uploaded 200$ to their site.

< full name removed >

Resolved

$800

Withdrawal Delayed for a Month

Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred

Resolved

$11,805

Weiss Casino delayed withdrawal 1500 usd

I have had a withdrawal pending since August 1st. Initially reached out to CS who said it could take up to 10 days to process. Come August 13 (Longer than 10 days), customer support is now giving me the run around saying that it could take up to 14 days.

My account has met the full KYC process and rollovers have been met.

Resolved

$1,500

Delayed withdrawal still pending

I have played on this casino and when I decided to withdrawal they said to me we work all days and the withdrawals processing are from 15 min up to 2-3 days, now its my 3rd day since I made the withdrawal and they won't process it to let me cancel it and loose my money again.

Such a bad attitude the casino using against the players.

I want your help to get my withdrawal, and my account is verified by the way by there kyc option.

Resolved

$1,200

Delayed Payment since 27th

All that the chat support says is everything is going smoothly and I will receive my withdrawal soon.

I have been trying to make a withdrawal since 24th of sep, now my last attempt to withdraw is still in-progress since 27th, and I thought that would take 15 minutes. it turned out to be days,

I think this needs to be updated and be more clear for players.

I even verified my account way long time ago, as well went through additional verification, and I noticed it is only for 2000 Euro + withdrawals while mine is less than that.

I have even asked them that I want self-exclusion, since at Weiss they don't allow requesting 2 withdrawals at the same time, and I want to protect myself from playing while waiting for my withdrawal since I have balance, and I asked If I will be able to request withdrawals via email, or if there is any way they can help with.

Resolved

$840

Withdrawal of 428 USD delayed

On 9/18/2023 I made a 21,17USDT and won 427,81USDT, playing 3 or 4 different slots.

This deposit was made with no bonus whatsoever.

I should mention that I am a verified user and made my first withdrawal at this casino, which was processed on 9/17/2023.

I should mention that with this first deposit, there were some delaying issues too. But I was paid two days later.

Now, with this second withdrawal, they are constantly delaying my payment.

Almost 48 hours have passed and the withdrawal was not processed.

This is the last email I received from Weiss Casino:

"Hello, dear Weiss Customer!

I understand your concern, but your withdrawal is in processing now, at the moment your transaction didn't encounter any problems, please wait till this process will be done.

There is no need to worry. Once your transaction is processed, the funds will be credited to your account.

We hope for your understanding.

Sincerely,

Weiss Support Team"

I should mention this is what their terms and conditions say about withdrawal's timeframes:

"2.5.6 Considering that You have submitted Your identification documents (if applicable), WEI$$ will process your withdrawal request. The withdrawal request processing may take from ten (10) minutes or more, if WEI$$ or relevant third parties have to perform additional checks."

10 minutes?

48 hours have passed.

Last, I want to mention that this withdrawal were both "rejected" in the first moments, with no apparent reason. At least they didn't explain to me why.

I want to be paid as soon as possible.

Thank you.

Resolved

$428