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Weiss Casino - 6000 usd withdraw delay

RESOLVED

Complaint Info

Disputed casino

Weiss Casino

Amount

$ 6000

andrecorreia432 Portugal
Posted on December 5, 2023

Hello Askgamblers,

I'm here to try you give me some support to try solve this situation with casino in the most easy way and smooth for all sides...

I creat account, made some deposit and can catch a balance of 6000 usd... With that I made a KYC without any issue reported...

After that make a withdraw (screenshot enclosed) on the same day...

Today I go to chat and say to me is on processing part and to not be worry because can take from 15 min to up 10 business days...

A few moments later I receive a email rejecting my withdraw and to create again 2 withdraws 3000 usd each. I create and in the same hour rejected again.

Because of this delays and without any apparent reason I'm here to try solve this and receive all my money with no more delays...

In case you need more information, please inform me.

With best regards,

Andre

AskGamblers
Posted on December 7, 2023

Dear Weiss Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on March 1, 2024

Dear all,

This complaint has been reopened as per Weiss Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on March 1, 2024

Dear All,

As the official representatives of WEISS, we wish to provide clarification regarding the mentioned case. Our system currently indicates that all user funds were successfully withdrawn in December.

We would like to elucidate the situation. Due to winnings surpassing 2,000 euros (or its equivalent in other currency), additional scrutiny of all relevant data was necessitated, aligning with our withdrawal policy. The pertinent paragraph of this policy can be found below:

“4.3. WEI$$ will carry out additional verification procedures for any payout exceeding the equivalent of 2,000.00 Euro and reserves the right to carry such verification procedures in case of lower payouts.”

Additionally, in the WEISS policy, it is stipulated that amounts exceeding winnings of 4,000 euros (or its equivalent in other currency) may be distributed across multiple transactions. The corresponding paragraph in the policy is outlined below:

“ 5.1. WEI$$ reserves the right on its discretion to split the payment and pay the withholding amount in daily instalments not exceeding 4,000.00 Euro (or its equivalent in other currency) per week. The transaction amount can be limited on the bank side. WEI$$ may request from You KYC or identification documents before any withdrawal.”

Presently, we can confirm that the user's funds have indeed been successfully withdrawn.

Best regards,
WEISS official representatives

AskGamblers
Posted on March 1, 2024

Dear @andrecorreia432,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.