I am submitting this complaint regarding a cryptocurrency withdrawal of approximately $4,900 from my Weiss account.
I requested the withdrawal on 30 August 2026. My account is fully verified, and I am currently a VIP15 customer. Over my time with Weiss, I have deposited and wagered thousands of euros, and I have previously completed smaller withdrawals successfully without experiencing this level of delay.
This is therefore particularly disappointing because I have been an active and loyal customer and have continued using the platform based on my previous experience.
The current withdrawal has remained in processing since it was submitted. I have contacted Weiss customer support multiple times and have repeatedly been told that the withdrawal has been escalated to the Financial Department.
Despite this, I have still not received any concrete information regarding the reason for the delay, whether any additional verification is required, or when the withdrawal is expected to be completed.
Weiss previously informed me that withdrawals can take from several minutes to several business days and that the maximum processing time is 10 business days.
I completely understand that security, compliance, or financial checks may sometimes be necessary. I am fully willing to provide any documentation required. My concern is the complete lack of transparency and the fact that customer support continues to tell me that the withdrawal is being monitored, while apparently receiving no meaningful update from the Financial Department.
I was also specifically instructed not to cancel or re-request the withdrawal, as doing so would restart the processing period. I have followed this instruction.
What makes this situation particularly frustrating is that I have been a VIP15 customer with substantial historical deposits and activity, yet I am currently experiencing significant difficulty receiving a withdrawal of approximately $4,900. Smaller withdrawals have previously been processed successfully, so I am struggling to understand why this withdrawal has resulted in such a prolonged and unexplained delay.
I am not asking for preferential treatment because of my VIP status. I simply believe that a long-standing customer who has deposited and wagered significant amounts should at least receive a clear and meaningful explanation regarding the status of their funds.
I am therefore asking AskGamblers to assist me in obtaining:
- A clear status update regarding my $4,900 withdrawal.
- Confirmation of whether the withdrawal is currently under a security, compliance, or financial review.
- Confirmation of whether any additional documents or information are required from me.
- Assistance in obtaining the withdrawal once any necessary checks have been completed.
I am not accusing Weiss of wrongdoing. I am simply asking for transparency, communication, and the timely processing of my withdrawal.
I can provide screenshots showing my VIP15 status, withdrawal request, previous successful withdrawals, deposit/activity history, and my communication with Weiss customer support as evidence.
I sincerely hope this matter can be resolved promptly and that I can continue to regard Weiss as a platform that treats its long-standing customers fairly.
