Complaint #35 24Bettle Casino

Troubles with verification and payment of winnings

By Ela1203

8 years ago

Hello. On 28.08.17 I ordered a win at a casino in the amount of 1000 euros. This is my first win at this casino. The casino has sent me to send documents confirming my identity, withdrawal from the bank account and the bill for the media.Documents I sent. After 48 hours the casino has frozen my account saying that I have a second account. The second account was set up by my brother, who never logged in there, did not make any payment and never used the bonus from this casino. I have modeled this casino. My brother does not even open any e-mails with offers from this casino. The only person in my house who used the deals and put in money - I am. Every day I send emails trying to find out what my money is? The casino answered me that this is a normal procedure and writes that I do not have what the seafarers. All procedure is 3 weeks and I still do not know anything. After all, I am a real and active player of this casino. The casino has the ability to check my brother's account, from which he can see that he has never been logged in, he did not play on any slot machine, he did not make a payment.Bardzo please help explain my case. I believe in 24bettle I sent my personal papers ... counts on the positive explanation of my case.

Disputed Casino 24Bettle Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf 24Bettle Casino management that player violated their Terms&Conditions stated above.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith.

Based on the above AskGamblers Complaints Team decided to reject the case and close it officially. No further communication with the player shall be maintained on behalf our team.

Inactive user

8 years ago

What do you write about this obvious lies .. I need evidence, namely the address of my brother's Ip address. My brother's account address is the user's name, address, and my brother's pay stubs, and lottery information, and the names of the games he played. to the AskGamblers team..you obviously do not want to pay people money ... i want evidence.

24Bettle Casino

• Representative

8 years ago

Dear Ela,

our players management has completed the investigation upon your account and the account we found connected to your account by the same IPs usage and unfortunately, our findings are completely different than you have stated in your complaints post. Please read below:

"The second account was set up by my brother, who never logged in there, did not make any payment and never used the bonus from this casino. I have modeled this casino. My brother does not even open any e-mails with offers from this casino."

We found this not to be correct, as your brother did log in various times in his account and he did play with the no deposit bonuses offered on various occasions.

Do note that you as a player have breached the Terms and Conditions you have agreed upon with on the moment you registered in our casino. It is clearly stated:

"47. Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as “multi-accounting” and as such is strictly forbidden.

48. In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, with the intent of defrauding or cheating, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts."

We have also sent a KYC request to the connected account on September 3rd 2017, by the very moment we haven't gotten any response on this one.

Based on all that has been stated upper and knowing that there was an obvious and intentional breach of multi-accounting from your end, we have decided that the final decision upon your account will remain the closure for the breach of terms.

All our statements have as well been supported with the relevant proofs from both accounts to Askgamblers complaints team, and we shall await for them to decide upon this complaint.

Best regards,

24Bettle team

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that 24Bettle Casino management will soon jump in with an update on this complaint.

24Bettle Casino Complaint Stats

Resolved 80 / 90

Avg. Amount $1,998

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

24Bettle Casino Complaints

See all complaints for this casino

24Bettle does not pay 3006 EUR withdrawal

Hello,

I won 3006e money from 24bettle casino and made a withdrawal request on July 14, 2025.

I sent all the KYC documents they required for repatriation. They accepted my KYC document. On July 17 at 4:05 p.m, i received an email from them saying that the first part of my withdrawal has been paid and is on its way to my account, and the second part should arrive on July 24.

They said that the sum of one share is always 750€. They did not say when the remaining two would be paid. I have not received any withdrawal money to my bank account.

I've had a conversation with the casino, but they always answer that they're just looking into the matter. The casino responds very poorly to messages.

Now for two days I have sent many messages and they dont answer anymore.

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24bettle Condors Ltd is not paying out my fair winnings of 4646 EUR

In December 2024, I won €4,646.27 with a Champions League bet. The casino/betting company 24bettle (Condors Ltd.) decided to close my account and invent all kinds of fake excuses to avoid paying out my winnings. They closed my account and refunded my deposit. Afterward, I contacted the MGA and MADRE. After reviewing everything, the MADRE ruled in my favor and ordered them to pay out my winnings. That was on March 26, 2025. After that, the MGA also contacted them, instructing them to pay what they owe me. They still have not paid. The next step is to wait one more month for the MGA; afterward, lawyers will pursue the money. I am also trying to get my money back with your help, AskGamblers.

If you need any screenshots or any proofs, I will upload anything you need. Thank you very much.

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24Bettle Casino- Delayed payment 1313 EUR

I would like to write about my situation with 24bettle. I have deposited two times for 10 and 300 eur and after few days my balance was on account 1613 eur. I have made a withdrawal for 300 eur and they asked me for all documents which I sent them and my account was verified. On 7th November they send me that 300eur is confirmed and it will come in 1-2 days. I made a withdrawal also for 1313 EUR soon after that.

On 11th November I wrote them where is my withdrawals ?? On14th November came just 300 eur to my IBAN account and I received an email from them on 19th November that 300EUR should already came and the second will come in two instalments. One will come soon and second on 26th November (I have a proof of their answer). Today we are already 26th November and my second withdrawal of 1313EUR still did not come not even the "first" instalment....

I wrote them again and they still don't reply also their LIVE chat is not working. I don't know what to do so I wrote here. I'm really uncomfortable with this situation and I politely ask you to help me resolve this problem.

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Over 40 days delayed withdraw

I made a withdrawal request to 24Bettle casino on 19 July 2024. The withdrawal request was approved on 21 July 2024. However, even on September 2, 2024, the money has not arrived in my bank account. Below is a description of events and email communication with the casino.

After that I waited a few days and when the money didn't start coming I contacted the casino in live chat. From livechat was asked to send proof that the withdrawal has not yet arrived in my account. I sent my bank statement to the requested location.

After this, I was asked to wait until the appropriate department takes the matter into consideration.

On July 29, 2024, I received an e-mail informing me that my case has been accepted for consideration:

Your ticket has been received and has been assigned ticket number [379-2E3A64C6-0028]. Please keep this ticket number for your records and include it in the subject line (including brackets) of all future emails relating to this ticket.

An agent will respond as soon as possible.

Thank you,

24Bettle Player Support

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4 days delayed payout

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Casino delaying payout of 550EUR

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05-10-2023 My withdrawal was accepted, after week from that they said money was sent.

Money still did not arrive in my bank account. Today it's 35 days from the approved withdrawal of 550 EUR. If I write to the chat or to support they keep telling me things like "Please be more patient", "it's strange, money should be in your account already", and "Funds should be in your account very soon". Sorry, but I see over 70 complaints on AskGamblers about delaying withdrawal with the same problem so there is probably something wrong with their financial department and it must be resolved.

If they made a transaction it should be on my account in a maximum of 3 days, I have no unusual bank. From my side everything is ok.

So I am asking for help AskGamblers company because it's very frustrating and stressful.

Thank you

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My game account has been verified and all documents have been approved just over a week ago.

I have been in contact with the live chat several times about it and they only promise to speed things up. But 9 days is a really long time to process a withdrawal.

This has not happened at any other casino.

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€950 payout delayed

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I made a withdrawal for 950.26 euros on September 12, 2023.

It was approved quickly but I haven't received my money yet.

The casino claims that the payment has been successfully paid to me.

I don't think it's actually been paid because bank transfers these days aren't just one or two days at most.

I have provided the bank statement they requested. It shows that my bank account has not received that withdrawal.

Help me please!

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Payment payout delayed

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